14
Apr
The Apology: A Tough Art to Master
Here is a cautionary tale: United Airlines stock drops $1.4 Billion after a passenger-removal controversy.
Here is a cautionary tale: United Airlines stock drops $1.4 Billion after a passenger-removal controversy.
“Planning is bringing the future into the present so that you can do something about it now.”
Salviati: Now you see how easy it is to understand.
Sagrego: So are all truths, once they are discovered; the point is in being able to discover them.
THE BIG IDEA: To do this, examine what values have guided you, how your leadership role has evolved and how you have shaped the workplace culture.
“Make no little plans; they have no magic to stir men’s blood.” —attributed to Daniel H. Burnham
The Big Idea: How to better communicate an image of the future that draws others in. Abraham Van Helsing: “I want you to believe.” Dr. John Seward: “To believe in what?” Abraham Van Helsing: “To believe in things that you cannot.” —Bram Stoker, Dracula
THE BIG IDEA: An optimistic, non-zero-sum approach is a smart way to avoid turf wars, fuel workplace collaboration, and unite teams around common solutions.