THE BIG IDEA: Supporting behavioral change in employees and customers becomes possible when you understand what motivates human beings to change and why change usually doesnât happen. __________________ Tom is a highly talented employee with an impressive CV. He had the precise skills and past experiences you...
THE BIG IDEA: Inspiring others doesnât require charisma; it asks us to relate to our fellow human beings. To become more effective at moving people, improve your ability to take another personâs perspective. __________________ Robert was appointed CEO of a regional chain of banks three years ago. As...
THE BIG IDEA: Mentoring is a cornerstone skill of any chief executive committed to fostering a learning organization with a culture of continuous growth. This article highlights five things leaders can keep in mind to improve this vital skill. __________________ Before departing for the Trojan War, Odysseus leaves his...
THE BIG IDEA: Giving feedback is an important skill for anyone managing people. This article highlights seven principles for providing feedback that gets results and explores ways of overcoming resistance employees have to receiving feedback. __________________ A sports coach stands on the sidelines, peering over all of his players...
Itâs Monday morning. Someone on your team enters your office. Thereâs a major problem with your new product release or your store opening or an interdepartmental conflict. It doesnât matter what it is; it only matters how you respond. How well you respond all depends on your mental...
Sarah is two months into her new role as CEO of a fast-growing company in the casual dining market. At least, it was fast-growing until recently. The founder of the enterprise built his business by using only natural, GMO-free ingredients and providing a fast, comfortable dining experience. The...
Virtually all C-level executives are smart. Cognitive intelligence alone, however, is not a good indicator of leadership effectiveness. When was the last time you checked in on your leadership effectiveness? Iâm not just talking about the objective performance of your organization or department; Iâm referring to the...