When you visualize daily, you align your thoughts and feelings with your vision. This makes it easier to maintain the motivation you need to continue taking the necessary actions.Hal Elrod, The Miracle Morning
Developing a vision creates energy and momentum in a company.
But, that energy usually fades over time. The pressure of the now takes over. The vision becomes something that will happen in the distant future.
The vision loses the power it was designed to have: create a passion to motivate you through anything in service of the better future you want.
Business purpose helps you get through difficult times.
These reflections have dispelled the agitation with which I began my letter, and I feel my heart glow with an enthusiasm which elevates me to heaven; for nothing contributes so much to tranquilize the mind as a steady purpose,âa point on which the soul may fix its intellectual eye.Robert Walton in Mary Shelleyâs Frankenstein
Talk of pivoting is popular. But, most companies donât have a place to pivot from.[1. Eric J. McNulty, âFind your pillar before you pivot,â strategy+business, 2019.]
When a company only chases profits or market share, they only have the whims of the market to anchor their business. And, when those whims change, their anchors get dislodged and they have to scramble for a new spot to give them stability.
It is important that we know where we come from, because if you do not know where you come from, then you donât know where you are, and if you donât know where you are, then your donât know where youâre going. And if you donât know where youâre going, youâre probably going wrong.Terry Pratchett[1. Terry Pratchett, I Shall Wear Midnight, 2010.]
As humans, we have the tendency to do what we have always done. What we have always done works, to some degree. But, what we have always done is not the best we are capable of being.
Over time, we develop ways of behaving and reacting. These ways are habitual because they served us at some point, in some situation. And, they are often unconscious: itâs just the way we do things. Yet, often these types of behaviors are not suited for the situations we employ them in.
We get caught up in the constant struggle to keep doing, instead of engaging in the practice of consistently becoming better.
Last week, we wrote an in-depth guide to leading during a crisisâhow they affect an organization and strategies to get through them. The advice also applies to any business situation involving a major change as, at their core, thatâs what crises are: situations of significant change.
One of the keys to navigating a crisisâor a big changeâis what organizational psychologist Edgar Schein calls adaptive moves. In Scheinâs words:
By calling them âadaptive,â I am emphasizing that they are not solutions to âthe problemâ but actions intended to improve the situation and elicit more diagnostic data for the planning of the next move. By calling them âmoves,â I am again emphasizing that they are small efforts to improve the situation, not grand plans or huge intervention.[1. Edgar H, Schein, Humble Consulting: How to Provide Real Help Faster, 2016.]
I have often blamed you in my mind for treating this or that person differently and reacting to this or that situation differently from how I would have; and yet the outcome usually showed you were right. "If we just take people as they are," you once said, "we make them worse; but if we treat them not as they are but as they should be, we help them to become what they can become."Therese in Johann Wolfgang von Goetheâs Wilhelm Meisterâs Apprenticeship
The most recent edition of Gallup's âState of the American Workplaceâ report. Put simply, thereâs need for drastic improvement: Only 33% of U.S. Employees feel engaged at work.[1. Gallup, âState of the American Workplace,â 2017.]
Whatâs more worrying than this lack of engagement is that itâs only improved by three percentage points in the five years since the previous edition. This minuscule increase should be surprising considering the prevalence of companies proclaiming to invest in and value their employees over the same time period.
Valuing employees has been more chest-thumping than action.
The passing of Kobe Bryant this week had us reflecting on the man he was and the time we spent working with him. When we worked with Kobe, he was undergoing the transition from being number 8 to number 24. This transition was much more than just a number change for him; it had personal significance. 24 meant dedicating himself every hour of the day to being a better person that others could look up to; it meant going from focusing just on himself and his stardom to focusing on being a leader and helping his teammates achieve their goals. Kobe realized that leadership is a choice and that it takes dedication, practice, awareness, constant learning, and skill. Leaders are made, not born. And, great leaders never stop trying to be better not just for themselves, but for those they have the honor of leading. Rest in peace Kobe.
Itâs common to talk about the customer journey: the important steps the customer takes when interacting with your company. But, many companies forget to pay attention to the journey their business is on. And, itâs through this journey that we can not only become heroes to our customers but also help them become the heroes in their own journeys.
I would maintain that thanks are the highest form of thought; and that gratitude is happiness doubled by wonder.Gilbert K. Chesterton, A Short History of England
As we get ready to celebrate Thanksgiving next week in the US, reflecting on what weâre thankful and grateful for over the last year is the norm.
But, itâs important to regularly reflect on gratitude and thankfulness as individuals and as organizations. Too often we take employees and customers for granted. Yet, it is those employees and customers that we owe our success to.
Innovation is usually the result of connections of past experience. But if you have the same experiences as everybody else, youâre unlikely to look in a different direction.Steve Jobs in Roger von Oechâs A Whack on the Side of the Head
Highly creative people donât have special abilities. But, many of them naturally do what others have to train to do.
And, training to be creative begins with constant learning.