Strategy

Every business exists to create value—for customers, employees, and stakeholders—but lasting value isn’t built on transactions. It’s rooted in deep, emotional connections with customers. Customer loyalty drives short-term wins through repeat business and advocacy, but its real power lies in the long game. Loyal customers stick...

After 25 incredible years consulting with retail giants like Kohl’s, Walmart, and Scheels, I’ve grown to deeply appreciate the ever-changing, dynamic world of retail marketing. Few industries challenge you like retail does, pushing you to think fast, adapt faster, and innovate constantly. In retail, marketing isn’t...

In the grand theater of business, many companies believe they hold the script, the spotlight, and the applause.  They craft clever taglines, design eye-catching logos, and roll out polished ad campaigns, all hoping to define their brand.  But here’s the twist:  While you may think you’re the director,...