Because I have small children, I have seen The Walt Disney Company movie Encanto about 37 million times. And this experience has made me wonder: does every brand have a Bruno? We Don’t Talk About Bruno - What’s That About? A quick summary for those who haven’t seen the...
"America is a vast conspiracy to make you happy," John Updike once said, and it was with this in mind that I took in an old debate between journalist Johnathan Kay and conspiracy theorist Webster Tarpley on the 9/11 attacks. I'm not particularly interested in the...
What makes art art? Why is art so important to humanity? These are big questions and not ones that come up often in the context of connecting more effectively with your customers. That's a shame. Understanding what art is and why recorded imagery has such a...
If you were to conduct an immediate survey right now, this very instant, of all of the leadership of all of the companies you interact with, in one form or another, over the course of any given 24 hour period, I can say, with a...
When Walmart promised, earlier this month, to hire any recently discharged veterans who want a job, it made headlines around the world. Veterans have had a disproportionately difficult time finding employment after finishing their military service: the Huffington Post reports that unemployment rates among veterans...
What are your competitors going to be doing to attract their customer's attention in 2013? Many of them are going to attempt acting less like advertisers and more like publishers, according to this Adweek article focused on the digital marketing trends to expect in 2013. Strategic...
They're called the "Nones," and they're one of the fastest growing demographic groups in America, according to a recent well-publicized study from the Pew Forum on Religion and Public Life. Adults who have no religious affiliation number approximately 46 million individuals, roughly 20 percent of...
The 2012 Football Season has finally started, bringing joy to the hearts of fans everywhere—at least as long as their teams are doing well. While there's lots of action to watch on the gridiron, you're going to want to pay special attention to social media...
We join with the world in sorrow and grief over the Aurora, Colorado massacre. As a culture, we'll be a long time figuring out what went wrong, and why. As business leaders, we have to understand the impact of events like this have on our customers. For...