Personal Development

14 Feb

Enabling employees to find meaning in their work isn’t the same as creating a utopian organization: there will still be complaints and frustrations. The goal is maximizing potential, not perfection.

I have often blamed you in my mind for treating this or that person differently and reacting to this or that situation differently from how I would have; and yet the outcome usually showed you were right. "If we just take people as they are," you once said, "we make them worse; but if we treat them not as they are but as they should be, we help them to become what they can become."Therese in Johann Wolfgang von Goethe’s Wilhelm Meister’s Apprenticeship

The most recent edition of Gallup's “State of the American Workplace” report. Put simply, there’s need for drastic improvement: Only 33% of U.S. Employees feel engaged at work.[1. Gallup, “State of the American Workplace,” 2017.]

What’s more worrying than this lack of engagement is that it’s only improved by three percentage points in the five years since the previous edition. This minuscule increase should be surprising considering the prevalence of companies proclaiming to invest in and value their employees over the same time period.

Valuing employees has been more chest-thumping than action.

22:00 / Inspiration / Leadership / Personal Development
01 Feb

To be an effective leader, you have to be a really good listener. And, not to what’s being said, but to what’s not being said. You have to be really observant. That was a big transition for me: I went from being a scorer and a floor general to being a leader. And, that meant putting others first. That means not worrying about: Are you in rhythm? Are you playing well in this game? Are you ready to go? [It means going] to being: Are they ready? What can I do to help them be ready? That’s the big transition to make. You’ve gotta observe them, because they all have things they want to accomplish as individuals. And, as. Leader you’re like, “Okay, what are those things?” And, how can I help them accomplish that within the system, the structure that we are trying to do collectively. —Kobe Bryant

The passing of Kobe Bryant this week had us reflecting on the man he was and the time we spent working with him. When we worked with Kobe, he was undergoing the transition from being number 8 to number 24. This transition was much more than just a number change for him; it had personal significance. 24 meant dedicating himself every hour of the day to being a better person that others could look up to; it meant going from focusing just on himself and his stardom to focusing on being a leader and helping his teammates achieve their goals. Kobe realized that leadership is a choice and that it takes dedication, practice, awareness, constant learning, and skill. Leaders are made, not born. And, great leaders never stop trying to be better not just for themselves, but for those they have the honor of leading. Rest in peace Kobe.

06:19 / Inspiration / Leadership / Personal Development
10 Jan

Cult brands stand against an evil force: they believe the world should be a certain way that stands in opposition to an ill they perceive in the world.

It’s common to talk about the customer journey: the important steps the customer takes when interacting with your company. But, many companies forget to pay attention to the journey their business is on. And, it’s through this journey that we can not only become heroes to our customers but also help them become the heroes in their own journeys.

20:00 / Leadership / Personal Development
22 Nov

I would maintain that thanks are the highest form of thought; and that gratitude is happiness doubled by wonder. —Gilbert K. Chesterton

I would maintain that thanks are the highest form of thought; and that gratitude is happiness doubled by wonder.Gilbert K. Chesterton, A Short History of England

As we get ready to celebrate Thanksgiving next week in the US, reflecting on what we’re thankful and grateful for over the last year is the norm.

But, it’s important to regularly reflect on gratitude and thankfulness as individuals and as organizations. Too often we take employees and customers for granted. Yet, it is those employees and customers that we owe our success to.

22:20 / Inspiration / Leadership / Personal Development
25 Oct

Innovation is usually the result of connections of past experience. But if you have the same experiences as everybody else, you’re unlikely to look in a different direction.Steve Jobs in Roger von Oech’s A Whack on the Side of the Head

Highly creative people don’t have special abilities. But, many of them naturally do what others have to train to do.

And, training to be creative begins with constant learning. 

19:20 / Creativity / Personal Development
21 Sep

Your job as a manager is to get better outcomes from a group of people working together. —Julie Zhuo

It seems obvious that you should hire managers that want to make the organization better. Yet, few organizations evaluate people based on their desire to serve the organization’s purpose. 

This often results in a broken leadership system that is about self-promotion rather than the betterment of the organization and everyone the organization affects.

00:39 / Leadership / Personal Development
14 Jun

Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships. Stephen Covey, The 7 Habits of Highly Effective People
Taking a sociological perspective, Barbara Misztal explains in her book Trust in Modern Societies that trust has three social implications: 1) it makes social life more predictable; 2) it creates a sense of community; and, 3) it allows people to work together. Without trust, social interactions are unpredictable, community building is thwarted, and people are unable to collaborate effectively. Businesses aggressively strive to establish trust with their customers but frequently neglect the need to cultivate trust in their workplaces. In their myopia, they create hostile work environments with a ‘me versus you’ mentality, where employees feel the constant need to watch their backs. In this space, loyalty, creativity, and innovation are sure to die.
11:19 / Leadership / Personal Development
08 Mar

Organizations continue to works towards flatter and self-managed systems where each individual is a self-actualized person. But for some reason, some known and some unknown the persona of the CEO continues to maintain a certain power. People hold the CEO to a super-human standard.

As people, we place high expectations on roles and the CEO is no exception.

Unfortunately, this makes the CEO positions susceptible to fear.  Fear can be perceived as weaknesses by others so, in response, many leaders hold on to the mantra of, “Don’t admit to it. Don’t dwell on it. I am the boss and everyone relies on me.”

14:56 / Inspiration / Leadership / Personal Development