Iâve spent years helping brands build communities. And Iâve seen time and again that the brands winning today arenât the loudestâtheyâre the ones that become part of culture. One of the most powerful recent examples I came across didnât involve a real spokesperson or influencer.. It involved an...
If youâve spent any time analyzing business performance, youâve likely encountered the Pareto Principleâalso known as the 80/20 rule. Named after Italian economist Vilfredo Pareto, this principle suggests that roughly 80% of outcomes come from 20% of causes. In branding and business strategy, this insight can...
Costco (NASDAQ: COST) just released its latest earnings report, and memberships are booming. Costco now has 78.4 million paid memberships, a 6.8% increase from last year, with an impressive 93% renewal rate in the U.S. and Canadaâeven after a price hike in September. Thatâs brand loyalty at...
In my journey of helping build some of the worldâs most iconic brands, one question keeps coming up: âWhat makes a brand thrive?â And my answer is always the same...
In an age where consumers are inundated with choices, why do some brands earn unwavering devotion while others remain forgettable? The answer lies not in discounts or clever marketing tricks but in something far more profound:Â Purpose. A purpose-driven brand transcends mere transactions. It builds emotional connections, ignites passion,...
Customer loyalty isnât what it used to be. The old days of punch cards and generic rewards are fading, replaced by something far more powerful: AI-driven personalization. Brands like Spotify, Starbucks, and Sephora have mastered the art of knowing their customersâsometimes better than customers know themselves. When a brand...
What do Harley-Davidson and Peloton have in common? At first glance, not muchâone sells roaring motorcycles, the other high-tech fitness equipment. But when I look at their customer communities, a striking similarity appears: both brands have built tribes of passionate, devoted followers. These arenât just customers;...
In todayâs workplace, retaining top talent is more challenging than ever. High turnover and the âGreat Resignationâ have left many companies scrambling to keep employees engaged. However, some brandsâGoogle, Zappos, and Patagoniaâhave cracked the code on employee loyalty. Whatâs their secret? They create cultures where people genuinely want to...
Customer loyalty isnât accidentalâitâs the result of deliberate strategies that build trust, emotional connections, and exceptional experiences. Amazon, Netflix, and Apple, three of the most beloved brands, each take a different approach but share key principles: customer obsession, personalization, and brand identity. Amazon: The Power of...
What makes a truly great customer experience? Is it the quality of the product, the efficiency of service, or something more? Danny Meyer, founder of Shake Shack, Union Square Cafe, and Gramercy Tavern, has built his career around a simple yet profound truth: The real magic of a...