What: GripGrab, a cycling essentials company, was well established in the Danish market and had a presence in several European markets. They were looking to expand more into Europe and into the North American market. To ensure success of the expansion, we helped them create a comprehensive understanding of their brand and best customers that could be easily translated to anyone working for the company. This resulted in a new brand style guide, a new website, a new focus on their products, and a detailed company vision that aligned all departments towards the same goal.
How: We took the founders and department heads of GripGrab through our Brand Playbook and Roadmap process. The Brand Playbook created a comprehensive guide for making all branding related decisions that was translated by their marketing team into a style guide and a new look that would resonate with their passionate fans. We led the founders and CMO through the Roadmap process to create a detailed 3-Year Vision that inspired the executive team, brought the product strategy to life for the first time, and got everyone pushing towards the same goals for the brand.
What: Working with Kohl’s Department Stores for almost a decade, we helped Kohl’s gain a consistent increase in market share, even during a recession. This resulted in over $2 billion annual growth during our time with Kohl’s.
How: We did a deep dive into Kohl’s customers via customer interviews, surveys, and analysis of existing data to understand what their best customers–their Brand Lovers–loved about Kohl’s. We translated these insights into the Cult Branding Playbook that resulted in a new customer segmentation and helped Kohl’s develop strategies to enhance the Brand Lovers’ love for the brand and get other segments to see the tensions Kohl’s can solve, bringing value to their lives. We worked with the executive marketing team to develop high-level strategies and advised on ad execution to bring the brand’s story to life and increase market share.
What: Turner Classic Movies (TCM) had a strong following of viewers and an active community of online members, but they didn’t have a means of monetizing their viewership. We helped identify online and offline positioning strategies and viable brand extensions that represented over $500M in new revenue opportunities. Our process led TCM to acquire a new library of classic movies, establish the annual TCM Classic Film Festival, and launch an ecommerce site dedicated to TCM souvenirs and merchandising.
How: Digging deep into TCM’s forum, we found TCM’s most passionate fans. We traveled the country interviewing them to understand their passion for classic movies and how TCM brought that to life. We used our understanding of psychology to translate these interviews into insights. And, we combined these insights with our knowledge of best business practices to give TCM a way to both connect deeper with their customers and offer them products that they’ll love. This resulted in TCM being able to turn customer passion into profit.