Do business leaders have a lesson to learn from Lady Gaga? At first glance, it might not appear so, but that's until you learn that the 25 year old singer is well on her way to earning over $100 million in 2011. Forbes Magazine recently...
2010 was not a great year for many car manufacturers. The phrase underperforming analysist expectations has been bandied about quite a bit. Projections for the auto industry's growth invariably include the words slow and steady. Except, of course, for Subaru. Sales of Subaru's offerings, which includes...
It’s only the second movie to ever pass the $500 million mark, with Dan Fellman, Warner Brothers’ head of distribution, predicting that it will end up taking in somewhere between $530 and $550 million. Critics trying to figure out why The Dark Knight has been so...
Your best customers are your Brand Lovers. Understanding the needs of your Brand Lovers and serving them better than anyone else is critical if you want to outmaneuver the competition and grow a long-term sustainable business. Here are ten reasons why your Brand Lovers are so...
Many retailers loose a big edge online because they don’t create a pleasurable shopping experience, a place where the customer can enjoy the essence of the brand and even do a little “window shopping.” If you have never visited Ikea.com you don’t know what you’re missing....
Amazing customer experiences will start conversations ORLANDO, Fla. – Last summer, in an article titled, “I Sold it Through the Grapevine,” Business Week reported that marketing powerhouse companies like Procter & Gable were using legions of moms to help promote their products. In behind-the-scenes word-of-mouth campaigns,...
One of the characteristics of Cult Brands is their unabashed ability to play, as written in the Golden Rule of Fun. Although we’re programmed to think that there’s nothing funny about being an adult, these brands fearlessly turn back the hands of time and enthusiastically...
She’s already fallen in love. Drawn to your charm, courage, and determination, she’s captivated most by your ability to stand hands above the rest. Never has she met anyone as bold and daring as you. You honor and respect her, giving her the freedom to...
Are you on the journey to create a Cult Brand? Then you must understand that respecting the customer is very important. “Treat others as you want to be treated,” As the Golden Rule instructs. It takes a lot more than respect, however, to win the...
On the last leg of our summer vacation, my sister and I drove to Vermont to visit the Ben & Jerry’s Factory—a place we dreamed about as kids. As we approached Waterbury, our hearts were filled with childlike wonder and our stomachs eagerly anticipated the...