Branding

In the ever-evolving customer experience landscape, businesses increasingly turn towards design thinking to enhance customer interaction.  This approach prioritizes empathy, creativity, and a deep understanding of customer needs, leading to more tailored and impactful experiences.  Nordstrom's Innovative Approach Nordstrom, a leader in customer service, embraced design thinking in...

In today's dynamic marketing world, leaders of brands must prioritize understanding and addressing their customers' psychological needs.  The trend toward personalized marketing underscores the need to comprehend customer motivations beyond simple observational data.  A valuable tool in achieving this deeper understanding is Maslow’s hierarchy of needs.  This model,...

Hey there, business visionaries.  In today's world, where consumers are more informed and selective than ever, the challenge for CEOs and CMOs is truly understanding this sophisticated audience.  Your first crucial step in this mission?  Accurate and insightful customer profiling. With the modern digital landscape offering abundant customer data,...

Move over, influencers. There's a genuine shift towards celebrating and involving natural communities in branding—case in point: Tarte Cosmetics. Rather than solely focusing on high-profile influencers, Tarte celebrated teachers, calling them the "original influencers." Their recent campaign is a testament to the trust and relatability real people bring. Vaishali...