Customers First Tag

Last week, we talked about a powerful Thai campaign designed to encourage people to stop smoking. There are lots of people who get pretty happy when folks kick the cancer-causing habit, but we have to admit that the sentiment is hardly universal. Tobacco farmers aren't big...

Almost two years ago, Jose Lopez, executive VP of Operations for Nestle, was explaining to the Business Standard why the global foods, health, and nutrition brand, which claims to have a billion customers a day, is so successful. A particular focus of the interview was...