In Customers First, we talk about Starbucks and some of the ways that the brand appeared to be heading off track. It's only right and fair that we should raise our coffee mugs and salute Starbucks when they get it right. Check out this NY Times...
It's all fun and games until someone loses an eye! It was almost a year ago when we wrote this post, highlighting an innovative, effective emergency preparedness educational campaign from the Center for Disease Control. In an effort to get people to stock up on bottled water,...
The news that GM has decided to stop using paid Facebook advertising has created a big buzz. If the nation's third largest advertiser isn't getting enough bang for their buck from Facebook ads, the conversation goes, what does that mean for the rest of us? GM...
Social media is a powerful tool you can leverage to build your brand, but it can also leave you vulnerable to the the cruel contempt of the masses who think nothing of trashing your brand equity one "Like" at a time. That's the thrust of...
The contemporary art world is buzzing about a newly announced collaboration between UBS Wealth Management and the Guggenheim Museum. It's easy to see what the excitement is about, especially from a creative perspective. The five year initiative is going to chart creative activity and contemporary...
Starbucks, it turns out, is not synonymous with seamless, stress-free success. Embracing a global strategy is an integral part of the coffee retailer's much-talked about turnaround strategy, but after ten years of effort, things still aren't great in Europe. Particularly not in France, according to...
Almost two years ago, Jose Lopez, executive VP of Operations for Nestle, was explaining to the Business Standard why the global foods, health, and nutrition brand, which claims to have a billion customers a day, is so successful. A particular focus of the interview was...
Customers are skeptical. They’ve been lied to by just about everyone who’s had the opportunity to do so. From role models who can’t keep extramarital affairs from wrecking their golf game to behemoth corporations betting against their own customers’ investments to politicians regularly resigning for...
Why do people love this brand? Why are they so loyal to it? What does this brand mean to them? Why? Why? Why! An interesting thing starts happening after you've asked a lot of questions for a long enough period of time. Not only do you...
Brand loyalty doesn’t happen by accident. Brands that cultivate loyalty find ways to emotionally connect with their customers; these brands stand for something meaningful in their customers’ eyes. Harley-Davidson customers love FREEDOM on the open road How do you create and establish a successful brand that brings...