https://youtu.be/GXdaC_AiPaI Loyal customers consistently do business with their preferred brands, often without evaluating convenience or pricing factors. These loyal customers are also more likely to tell their friends and family about the brand (called word of mouth), creating a low-cost stream of new customers. Given these valuable...

Recently, when I was writing about the Elon Musk/ Twitter deal  - currently headed for court, with Twitter blaming recent revenue drops on uncertainty regarding the acquisition - I mentioned that every organization has vulnerabilities. Some people took exception to this, in the sense that they felt...

Choosing the correct channels can help your organization expand its offerings reach and revenue. You might include your retail store, Internet, a customer service call center, face-to-face salesperson, a trade show, a seminar, or a direct partner. Having a strong foundation in your channels can...