Why Cult Creative Wins

There’s creativity—and then there’s Cult Creative. 

The kind of creative that doesn’t just market a product but moves people. 

The kind that becomes part of the cultural conversation. 

The kind that inspires loyalty not with discounts or gimmicks but with meaning.

At the heart of Cult Creative is a truth every marketing leader understands: 

Your brand is more than your logo or your product. 

It’s a story.

And if that story resonates deeply enough, it becomes part of your customer’s identity. 

That’s when you’ve built not just a business but a cult brand.

Storytelling a Strategic Advantage.

To understand the mechanics behind Cult Creative, we must go to the source—Joseph Campbell. Best known for his work The Hero with a Thousand Faces, Campbell revealed a structure common to all powerful stories: 

The Hero’s Journey.

This journey—the call to adventure, the crossing of thresholds, the trials, the transformation—is encoded in every blockbuster film, every timeless myth, and every brand that truly matters.

Nike doesn’t just sell shoes. It invites you to “Just Do It”—to step into your own heroic path.

Apple doesn’t just sell tech. It calls you to “Think Different”—to rebel, create, and transcend.

These brands use Cult Creative to turn customers into protagonists in their own epic.

Culture First

Cult Creative doesn’t begin with clever headlines. It starts with an understanding of the culture your brand lives in—and the identity your customer aspires to. It asks:

  • What transformation does our customer seek?
  • What role does our brand play in their personal narrative?
  • How can we consistently deliver messages, visuals, and experiences that guide them toward becoming who they want to be?

In Campbell’s framework, every hero needs a mentor—Gandalf to Frodo, Yoda to Luke. Your brand is not the hero. Your customer is. You are the trusted ally, the enabler of their quest.

At The Cult Branding Company, we’ve helped brands like Coca-Cola, Walmart and TradeStation use the principles of cultural storytelling to fuel growth and deepen customer devotion.

This isn’t just about advertising. It’s about alignment—between your internal culture, your external message, and the deeper emotional needs of your audience.

It’s not a campaign. It’s a movement.

If your brand’s story isn’t meaningful, memorable, and magnetic, your marketing budget is buying you noise, not influence.

But when you embrace Cult Creative—rooted in myth, rich in culture, and focused on transformation—you stop interrupting people with ads.

Instead, you invite them into an adventure.

And that’s a story worth telling.P.S. Loved this? Cult. Creative. is our latest live deck, packed with bold ideas and unforgettable ads to help your brand break through the noise. View it in Google Slides—no downloads, just instant inspiration. [Request access here.]

April 15, 2025 by

Your Customer is the Hero. Your Brand is the Guide.

A long time ago, we started telling stories.

Before we had words, we painted our stories on cave walls. 

Stories helped us make sense of the world before we could explain it. 

They still do.

We’ve been obsessed with stories ever since—not just for entertainment but for survival, meaning, and identity.

As marketers, many of us already understand that stories are powerful tools. 

Great brands like Apple, Coke, and Nike know how to use storytelling to captivate customers and create deep emotional resonance. 

But I believe the true power of the story goes even deeper.

Stories don’t just entertain—they reveal. 

They show us what matters to our customers. 

They expose motivations, fears, desires, and aspirations that no spreadsheet ever will.

And when we understand those inner stories, we can do more than sell—we can serve. 

We can become allies in our customers’ own journeys.

Our Brains Are Wired for Story

If you ask most people why they love stories, they’ll probably talk about escapism. But neuroscience tells a different story.

When someone watches a narrative unfold, their brain doesn’t behave like a passive observer—it lights up as if they are part of the action. We don’t just consume stories. We experience them.

And that experience matters. It means that when we craft brand stories well, we don’t just get attention—we generate empathy, involvement, and trust.

The Hero’s Journey: A Universal Blueprint

Joseph Campbell, a scholar of comparative mythology, spent his life studying global stories. What he found was astonishing: despite cultural differences, stories across the world shared a common structure—a recurring arc he called the monomyth, or hero’s journey.

The hero begins in an ordinary world. They face a challenge, cross into the unknown, and encounter trials. Along the way, they meet mentors and enemies. Eventually, they win a decisive victory, transform, and return with new wisdom.

Sound familiar? It should. It’s the blueprint for Star Wars, The Matrix, Harry Potter, The Lord of the Rings—and almost every top-grossing franchise of the last 50 years.

Why does this structure resonate so deeply? Because it mirrors the story we’re all living. The hero’s journey is your customer’s journey.

Your Customers Are the Heroes

Your customers aren’t waiting for your brand to save them. They’re already on a quest. They have struggles, hopes, and dreams. Your job is to understand what those are—and figure out how your brand can help them along the way.

Great brands know this. Apple gives customers the tools to express themselves and rise above the ordinary. Nike helps people transform into stronger, more disciplined versions of themselves. Harley-Davidson offers freedom from the status quo, even if only for a weekend ride.

These brands don’t just solve problems—they help people grow. They support their customers in becoming who they want to be.

Great Stories Are Built on Tension

Every great story starts with a problem. Without tension, there’s no reason to care. No reason to change.

What’s your customer’s core tension? What are they up against—emotionally, psychologically, spiritually? And how does your brand help them overcome it?

When you answer those questions with honesty and empathy, you don’t just gain insight. You gain purpose.

The Secret to Deep Consumer Insight

Consumer insight isn’t just about demographics or buying behavior—it’s about decoding the personal narratives your customers are living. It’s about understanding what they’re striving for, what they fear, and where they need help.

When you see your customers as heroes, you stop trying to control the story—and you start listening to it. That’s where the magic begins.

So I invite you to ask yourself:

  • What journey is your customer really on?
  • What stands in their way?
  • How can your brand be the unexpected ally that helps them triumph?

Answer those, and you won’t just gain market share—you’ll earn a place in your customer’s heart.

P.S. If this hit home, check out Cult. Creative. — our new live white paper on building culturally magnetic brands. No PDFs. Just inspiration, research, and iconic TV spots, all in Google Slides. [Click here to request access.]

April 13, 2025 by

How a Fictional Character Drove 62% Sales Growth

I’ve spent years helping brands build communities. 

And I’ve seen time and again that the brands winning today aren’t the loudest—they’re the ones that become part of culture.

One of the most powerful recent examples I came across didn’t involve a real spokesperson or influencer.. 

It involved an entirely fictional character from a Brazilian soap opera.

Yes, fictional.

Here’s what happened: A leading electric vehicle company, BYD, launched a national campaign in Brazil by embedding itself directly into a primetime telenovela. The brand hired a character—an imaginary chief creative officer—who developed in-show commercials for the brand. What made it remarkable is that those ads weren’t just part of the storyline—they were brought to life across real-world channels: TV, social media, retail displays, and even a major Brazilian variety show.

And it worked. 

The campaign led to a 62.3% increase in sales, a 23.6x return on ad spend, and a 45% jump in in-store visits.

I don’t share this to suggest you need to find the next soap opera to feature your brand. 

I share it because it illustrates a much deeper truth that every executive should understand:

Culture is the Gateway to Relevance

In Brazil, telenovelas aren’t just shows—they’re rituals. They’re part of the social fabric. The brand didn’t just advertise—it entered the story people were already telling themselves. That’s the kind of relevance money can’t buy.

Emotion Beats Promotion

The campaign didn’t lead with features or benefits. It led with a narrative. It made people feel something. When you strike the right emotional chord, people don’t just remember your brand—they welcome it into their lives.

Entertainment Is the Most Effective Advertising

Let’s be honest—most advertising today gets ignored. People scroll past it, skip it, block it. But give them something they want to watch, and they’ll lean in. That’s not a trend—it’s human nature.

Fiction Can Create Real Impact

It might seem odd to bet on a fictional spokesperson. But here’s the thing: meaning matters more than medium. The character symbolized creativity, hope, and progress—and that’s what the audience connected with.

Here’s my takeaway: People don’t talk about products. They talk about stories. And the brands that understand this—who participate in culture instead of trying to interrupt it—are the ones that grow.

At The Cult Branding Company, this is what we do. We help brands find their emotional center, build powerful stories, and earn a place in the hearts of their customers.

Because when you become part of the story, everything else follows.

Want to take this further? 

I can help translate these insights into your market, your audience, and your brand. 

Let’s talk.

P.S. If this resonated with you, don’t miss our latest white paper: Cult. Creative. It features cutting-edge research on building culturally magnetic brands in the age of distraction—plus a curated collection of some of the best TV spots ever made to inspire you and your team. You won’t download a PDF—you’ll view it live, right in Google Slides. Click here and request access to explore the work.

April 11, 2025 by

What You Should Know About the Pareto Principle

If you’ve spent any time analyzing business performance, you’ve likely encountered the Pareto Principle—also known as the 80/20 rule. Named after Italian economist Vilfredo Pareto, this principle suggests that roughly 80% of outcomes come from 20% of causes. 

In branding and business strategy, this insight can be game-changing.

Why Does the Pareto Principle Matter to Your Brand?

The Pareto Principle is more than just a mathematical curiosity; it’s a strategic lens through which you can view your brand’s performance. Understanding this principle can help you focus your resources on what truly moves the needle.

Here’s how the 80/20 rule plays out in branding:

  • Customer Value: Typically, 80% of your revenue comes from 20% of your most loyal customers. Identifying these brand advocates and fostering deeper connections with them can multiply your success.
  • Marketing Efficiency: 80% of your engagement often comes from 20% of your campaigns. Instead of spreading your budget thin, double down on what works.
  • Product Impact: 80% of customer satisfaction may be driven by just 20% of your product features. Understanding what customers truly value can help you streamline and innovate more effectively.

How to Apply the Pareto Principle in Your Branding Strategy

  1. Identify Your Top 20%
    Analyze customer data to find your most valuable segments. These are the people who not only buy frequently but also recommend your brand to others. Invest in nurturing this core group.
  2. Audit Your Efforts
    Take a hard look at your marketing activities. What 20% of your initiatives drive the majority of your results? Cut back on the noise and focus on the strategies that yield the best return.
  3. Refine Your Offerings
    Look at your product or service line. Which features or offerings do customers rave about? By enhancing these core elements, you’ll increase satisfaction and brand loyalty.

Pitfalls to Avoid

The Pareto Principle is a guiding concept, not a hard rule. Be cautious not to oversimplify. Your top 20% today may not be the same tomorrow—consumer preferences evolve, and markets shift. Continuously reassess your data and remain agile.

Final Thought

Leverage the Pareto Principle as a tool for focus. Whether you’re a CEO looking to maximize growth or a CMO seeking the most impactful marketing strategy, identifying the vital few that drive the most results can save resources, time, and effort.

Focus on what matters most—and watch your brand thrive.

👋 I’m BJ Bueno, branding strategist and author of The Power of Cult Branding. If you’re looking to build lasting brand relationships, explore more insights at CultBranding.com.

April 8, 2025 by

Costco’s Cautious Customers

Costco (NASDAQ: COST) just released its latest earnings report, and memberships are booming. 

Costco now has 78.4 million paid memberships, a 6.8% increase from last year, with an impressive 93% renewal rate in the U.S. and Canada—even after a price hike in September. 

That’s brand loyalty at its finest.

So, what’s the secret behind Costco’s devoted customer base? 

And how can we apply these lessons to our own businesses? 

Here’s what I’ve learned.

Membership Model: The Power of Buy-In

Costco’s annual membership fee isn’t just about revenue—it’s about commitment. When customers pay to be part of an exclusive club, they feel invested. This creates a sense of belonging and a psychological pull to keep shopping there. For me, the takeaway is simple: Give customers a reason to feel like insiders.

Private Label Products: Trust Through Quality

Costco’s Kirkland Signature brand has become a cult favorite, offering premium quality at lower prices. By consistently delivering value, they strengthen trust—and trust builds loyalty. I believe brands that create their own high-quality offerings can achieve a similar effect.

Loss Leaders: The Hidden Hook

Ever notice how Costco’s gas stations have some of the lowest prices around? That’s no accident. Loss leaders like cheap fuel lure customers into the store, where they end up spending more. I see this as a smart strategy—offering an irresistible deal that brings customers in, then keeping them engaged with great products and experiences.

Limited Selection: Less is More

Unlike traditional retailers, Costco offers a curated selection of products, simplifying decision-making for customers. This not only streamlines operations but also reinforces a sense of exclusivity—only the best make it onto Costco’s shelves. I think any business can benefit from refining its offerings to focus on what truly matters to its customers.

Employee Satisfaction: Happy Team, Happy Customers

One factor in customer loyalty that often gets overlooked? Employee happiness. Costco is known for paying higher wages and offering great benefits, leading to better customer service. Happy employees create positive shopping experiences, which keeps customers coming back. In my experience, investing in your team isn’t just good ethics—it’s good business.

A Winning Formula for Any Business

Costco’s approach isn’t just for warehouse clubs—it’s a masterclass in customer loyalty that any business can learn from. 

Whether you’re in retail, hospitality, or services, focusing on membership-like engagement, trust, strategic pricing, curated offerings, and employee satisfaction can set you apart.

Costco’s stock has skyrocketed over the past few years, and I believe its commitment to customer relationships is a major reason why. 

Loyalty isn’t just about points and perks—it’s about making customers feel like they’re part of something bigger.

And that’s a lesson I think every business can use.

April 6, 2025 by

The Secret to Building Thriving Brands

In my journey of helping build some of the world’s most iconic brands, one question keeps coming up:

“What makes a brand thrive?”

And my answer is always the same…

Connection.

That’s it—creating a genuine connection with your audience that goes beyond products and services.

How do you do that?

By understanding what truly resonates with your customers and leveraging one or more of these 12 core value propositions to build lasting loyalty:

  • Identity: Helping customers express who they are
  • Community: Bringing like-minded individuals together
  • Belonging: Creating a sense of being part of something bigger
  • Purpose: Aligning with a mission that matters
  • Trust: Building a reputation for reliability
  • Creativity: Encouraging innovation and new ideas
  • Recognition: Making customers feel valued
  • Inspiration: Motivating and uplifting through shared stories
  • Empowerment: Giving people the tools they need to succeed
  • Joy: Creating memorable, positive experiences
  • Relevance: Staying meaningful and up-to-date
  • Exclusivity: Offering something unique and hard to find

You don’t need all 12.

Pick the ones that resonate most with your brand and the people you serve.

👋 I’m BJ Bueno, a brand strategist, author of The Power of Cult Branding, and a speaker on building lasting brand communities.

💡 Explore more insights on creating brand loyalty at CultBranding.com

🔑 Learn how to turn your customers into passionate advocates.

April 2, 2025 by

Beyond Transactions: How Purpose-Driven Brands Win Devotion

In an age where consumers are inundated with choices, why do some brands earn unwavering devotion while others remain forgettable? 

The answer lies not in discounts or clever marketing tricks but in something far more profound: 

Purpose.

A purpose-driven brand transcends mere transactions. 

It builds emotional connections, ignites passion, and fosters loyalty—not because of what it sells, but because of what it stands for.

The Shift from Selling to Belonging

Traditionally, businesses focused on products and prices, believing that quality and value were enough to win customers. But today’s most iconic brands understand that people don’t just buy what you sell; they buy why you sell it.

Take Patagonia, for example. The company isn’t just in the business of outdoor apparel—it’s on a mission to protect the planet. This ethos isn’t an afterthought; it’s woven into every decision, from supply chain ethics to its famous “Don’t Buy This Jacket” campaign, urging customers to buy less and make sustainable choices. The result? A fiercely loyal community that sees Patagonia as more than a brand—it’s a movement.

Purpose Activates Word of Mouth

People naturally talk about things that make them feel something. When a brand stands for a larger purpose, it gives customers a reason to share its story. This is the fuel behind cult brands—their followers don’t just purchase; they advocate.

Consider Liquid Death, a brand that took the simple act of drinking water and turned it into an irreverent, punk-rock rebellion against plastic waste. The brand’s voice, values, and radical environmental stance create an army of fans who proudly spread the message.

Building a Purpose-Driven Brand

If you want to move beyond transactions and build true devotion, consider these principles:

  1. Define Your Purpose Clearly
     Ask: Why do we exist beyond making money? Your purpose should be authentic, clear, and compelling.
  2. Align Actions with Values
     It’s not enough to have a mission statement—your brand must live it. Authenticity builds trust; inconsistency erodes it.
  3. Create Experiences, Not Just Products
     Brands like Apple and Nike don’t just sell items; they design immersive experiences that reinforce their deeper purpose—whether it’s innovation or human potential.
  4. Empower Your Community
     When customers see themselves as part of something bigger, they become your most vocal advocates. Give them ways to participate, contribute, and share in your mission.

The Future Belongs to Brands with Meaning

In a world of infinite choices, the brands that inspire loyalty aren’t just the ones that offer the best products—they’re the ones that make people feel part of something bigger. 

Purpose-driven brands don’t just win customers; they earn devotion.

Are you building a movement?

March 30, 2025 by

It’s Time to Get Off Your High Horse

Hey, I get it. When you’ve worked hard to get where you are, when you’ve built something meaningful, when people look to you for answers—it’s easy to start believing your legend a little too much. Success has a way of lifting us up, sometimes so high that we forget what it was like to be down on the ground.

So if you’re feeling disconnected from your team, if things aren’t clicking the way they used to, or if you’ve caught yourself getting frustrated that people “just don’t get it,” I say this with all the respect in the world: it might be time to get off your high horse.

Not because you don’t deserve success. Not because you aren’t talented or accomplished. But because leadership isn’t about sitting above—it’s about walking alongside.

I’ve seen this happen to the best of us. I’ve been guilty of it myself. So consider this a friendly reminder from someone who wants to see you succeed even more. Here are a few ways to check if you’ve been riding a little too high.

How Do You Know If You’re on a High Horse?

You’re Talking More Than You’re Listening.

You used to be curious. You used to ask questions, dig for insight, and invite different perspectives. But now? You’ve started assuming you already know the answer.

And maybe you do—sometimes. But if you never need to hear what others think, that’s a sign that you’ve climbed a little too high.

Try this:
 Next time you’re about to offer your opinion, pause. Instead, ask:

  • “What do you think?”
  • “What’s a perspective I might not be seeing?”
  • “What would you do if you were me?”

Listening isn’t about pretending you don’t have expertise—it’s about reminding yourself that you don’t have all the expertise.

People Aren’t Pushing Back Anymore.

If your team agrees with you all the time, there are two possibilities:

  1. You are an all-knowing genius. Possible, but let’s be honest… unlikely.
  2. People have stopped feeling safe enough to challenge you. Much more likely.

This one sneaks up on you. It starts with small things—your team stops questioning decisions, your meetings become a one-way street, and suddenly, you’re surrounded by nodding heads.

Try this:
 Make it clear that disagreement isn’t just allowed—it’s expected. Ask your team:

  • “What’s wrong with this idea?”
  • “Tell me why this might not work.”
  • “What’s the part of this plan that makes you nervous?”

Real leadership isn’t about being right all the time—it’s about making the best decisions. And you can’t do that if no one is willing to challenge you.

You’re Losing Touch With the Everyday Struggles.

If you’ve worked your way up, it’s easy to forget what it was like when you were just starting out—when you were juggling multiple tasks, figuring things out as you went, and working without the resources you have now.

And if you’ve always been successful, it’s even more important to cultivate empathy for those who haven’t had the same experience.

If you’ve caught yourself thinking:

  • “Why is this taking so long?”
  • “People just need to work harder.”
  • “It wasn’t that hard when I did it.”

Then, it might be time to step back and reconnect.

Try this:

  • Spend a day with your frontline team.
  • Ask newer employees what’s frustrating them.
  • Try doing a task that your team struggles with and see if it’s really as “easy” as you think.

Humility isn’t about downplaying your success—it’s about remembering that other people’s challenges are just as real as yours were.

You Feel Like You Shouldn’t Have to Explain Yourself.

Leaders who get too comfortable on their high horse start believing that their decisions should be followed just because they said so.

If you find yourself thinking:

  • “I don’t have time to explain this.”
  • “They should just trust me.”
  • “I don’t need to justify my decisions.”

Then there’s a disconnect. Your people don’t just need to hear your vision—they need to understand it. And understanding takes communication.

Try this:
Instead of expecting automatic buy-in, explain why a decision matters. Even better—invite input before the decision is final. When people feel included, they’re much more likely to support the outcome.

Coming Back Down to Earth (With Grace)

If any of this sounds familiar, don’t worry. We’ve all been there. Ego is a tricky thing—it sneaks up on us, especially when we’re good at what we do.

The good news? Stepping off your high horse isn’t about losing power—it’s about gaining trust, respect, and connection.

Here’s How to Stay Grounded:

Ask more questions than you answer. Real leadership is about curiosity.

Invite honest feedback—and actually listen. If no one’s challenging you, that’s a red flag.

Get back in the trenches. Stay close to the work and the people doing it.

Admit when you’re wrong. There’s nothing stronger than a leader who owns their mistakes.

Remember why you’re here. Leadership isn’t about status. It’s about service.

You’ve worked hard to get where you are, and you should be proud of that. But the best leaders never forget where they came from. They never forget what it was like to struggle, to learn, to grow.

If you want to be the kind of leader that people want to follow, stay grounded. Stay humble. Stay open.

And if you ever find yourself back on that high horse?

Well, just remember—it’s a long way down, and it’s much better to step off gracefully than to be knocked off by reality.

I’m rooting for you.

March 28, 2025 by

How AI and Personalization Are Reshaping Customer Engagement

Customer loyalty isn’t what it used to be. 

The old days of punch cards and generic rewards are fading, replaced by something far more powerful: 

AI-driven personalization. 

Brands like Spotify, Starbucks, and Sephora have mastered the art of knowing their customers—sometimes better than customers know themselves.

When a brand consistently anticipates what you want, tailors experiences to your preferences, and makes your life easier, you keep coming back. 

That’s the new loyalty: not just transactional, but deeply personal. 

Here’s how these brands are leading the way—and what we can learn from them.

Spotify: Using AI to Curate Your Life’s Soundtrack

Spotify has done something remarkable: it makes over 140 million users feel like the platform truly understands them.

How? AI-powered personalization.

Every time you skip, repeat, or like a song, Spotify’s algorithm learns your taste. This fuels features like:

  • Discover Weekly – A custom playlist of songs you’ve never heard but might love, delivered every Monday.
  • Spotify Wrapped – A personalized year-in-review that’s so fun and shareable, it goes viral every December (nearly 160 million people engaged with it in 2022!).

These AI-driven experiences don’t just keep users engaged—they make Spotify indispensable. When an algorithm picks music that perfectly matches your mood, why switch to another service?

What I take from this: Personalization isn’t just a feature—it’s a loyalty engine. The more tailored your brand’s experience, the harder it is for customers to leave.

Starbucks: Turning an App into a Personal Barista

Starbucks may sell coffee, but a big part of its success comes from its digital ecosystem—particularly the Starbucks Rewards app.

This app isn’t just about collecting points. Thanks to AI (via Starbucks’ internal system, Deep Brew), it remembers what you like and customizes promotions accordingly.

  • If you usually get a caramel macchiato, the app might suggest a new seasonal twist on it.
  • If you haven’t ordered a breakfast sandwich in a while, it might send you a discount to entice you back.

And it works:

  • 34.3 million active Starbucks Rewards members in the U.S. (up 13% year-over-year).
  • Loyalty members account for over half of Starbucks’ in-store purchases.

By making ordering ultra-convenient (saved customizations, order-ahead features) and deeply personal, Starbucks has made itself part of its customers’ daily routines.

What I take from this: The best loyalty programs don’t just reward purchases—they make customers feel known and valued.

Sephora: AI-Powered Beauty Advice at Scale

Sephora has mastered personalized beauty shopping—whether in-store or online.

Through its Beauty Insider program (with 25+ million members), Sephora tracks customer preferences, including:

  • Skin tone and concerns (from quizzes and past purchases).
  • Favorite product categories (lipstick, skincare, etc.).
  • Browsing and shopping habits.

Then, it uses AI to make tailored recommendations, such as:

  • Suggesting a foundation shade that matches your skin tone.
  • Sending tutorials on how to use the products you just bought.
  • Reminding you about that perfume sample you tried in-store.

Sephora also launched Virtual Artist, an AI-driven tool that lets users try on makeup via augmented reality. This takes personalization beyond product recommendations—it helps customers feel confident in their choices.

And the payoff? Personalized recommendations drive higher spending and retention.

What I take from this: Customers don’t just want to buy—they want guidance. If your brand can offer personalized advice, it becomes more than just a store—it becomes a trusted partner.

Why AI-Powered Personalization Creates Unbreakable Loyalty

When AI and personalization work together, they create a powerful feedback loop:

More engagement = more data.
More data = better personalization.
Better personalization = deeper loyalty.

Think about it:

  • Spotify users stick with the service because their playlists feel uniquely “theirs.”
  • Starbucks Rewards members bypass other coffee shops because the app makes ordering effortless.
  • Sephora shoppers return because the brand “gets” their beauty needs.

This kind of loyalty goes beyond discounts. 

Customers stay because the experience is seamless, relevant, and irreplaceable.

How Any Brand Can Use AI to Build Loyalty

Use data responsibly – Customers are happy to trade data for better service, but transparency is key. Let them know how you’re using it.

Make personalization part of the product, not just marketing – Netflix, Spotify, and Sephora bake personalization into the user experience, not just email promotions.

React in real-time – If a customer suddenly stops engaging, AI should trigger a win-back offer or personalized nudge.

Combine rewards with personalization – Loyalty programs work best when they’re both transactional and emotional. Personalized perks (like Starbucks’ custom discounts) make points even more enticing.

Keep learning and improving – AI gets better over time. Track what’s working (click-through rates, engagement, retention) and continuously refine the experience.

In a world where customers have endless choices, the brands that stand out are the ones that cut through the noise with relevance.

Spotify, Starbucks, and Sephora prove that when a brand consistently delivers the right experience at the right time, customers don’t just return—they become loyal for life.

March 25, 2025 by

How Cult Brands Create Unbreakable Bonds

What do Harley-Davidson and Peloton have in common? At first glance, not much—one sells roaring motorcycles, the other high-tech fitness equipment. But when I look at their customer communities, a striking similarity appears: both brands have built tribes of passionate, devoted followers.

These aren’t just customers; they’re members of a movement. They don’t just buy a product—they belong. This is the psychology of belonging at work. Cult brands tap into our deep human need for identity and community, creating unbreakable bonds that drive fierce loyalty, higher spending, and word-of-mouth marketing.

So, how do they do it? And more importantly, what can any brand learn from their playbook?

Turning Customers into a Community (Harley-Davidson)

Few brands have created cult loyalty as effectively as Harley-Davidson. They don’t just sell motorcycles—they sell a lifestyle. When someone buys a Harley, they’re not just purchasing a bike; they’re joining a brotherhood of riders.

Harley’s Owners Group (H.O.G.) is the ultimate example. It’s a global community where members ride together, attend rallies, and forge friendships. This sense of belonging keeps them loyal:

  • H.O.G. members spend 30% more than other Harley customers.
  • Many riders even tattoo the Harley logo on their bodies—a sign of extreme brand devotion.

Harley reinforces this identity by embracing what their product represents: freedom, rebellion, and Americana. They encourage customers to customize their bikes, share their stories, and be part of the Harley “family.” Switching to another motorcycle brand isn’t just a purchase decision—it feels like leaving a community.

What I take from this: If you want deep loyalty, don’t just sell a product—build a community. Give customers ways to connect, whether through clubs, events, or online spaces. When people form relationships around your brand, it becomes part of who they are.

Making Customers Feel Accomplished (Peloton)

Peloton took the concept of community and supercharged it with technology. Their fitness equipment isn’t just about workouts—it’s about shared experiences.

With leaderboards, live-streamed classes, and digital high-fives, Peloton turned home workouts into a social event. This creates an addictive dynamic:

  • Users encourage each other in online groups and even meet-ups in real life.
  • Gamification keeps them engaged—badges, milestones, and instructor shout-outs make progress feel exciting.
  • 43% of Peloton customers heard about it from a friend or family member.

Peloton transformed fitness from a solo effort into a movement. Users proudly call themselves “Pelotoners,” and the community celebrates personal progress together.

What I take from this: If you want customers to stick around, celebrate their wins. Whether it’s achievement badges, VIP perks, or personalized rewards, people love being recognized for their progress.

Creating a Sense of Exclusivity

Cult brands make their communities feel special—not in a snobbish way, but by giving members an insider status.

  • Harley riders have a secret wave to acknowledge fellow riders on the road.
  • Peloton users talk in their own lingo—“Did you take Alex’s club bangers ride? Total killer!”
  • Supreme (a streetwear brand) drops limited-edition items that fans wait in line for.

This kind of exclusivity strengthens brand loyalty. It’s no longer just a product—it’s an identity badge.

What I take from this: Make customers feel like they’re part of an “in” group. Whether through exclusive perks, VIP access, or unique rituals, people love feeling like they belong to something special.

Aligning with a Bigger Mission

The strongest cult brands don’t just sell products—they stand for something bigger.

  • Harley represents freedom and adventure.
  • Peloton stands for self-improvement and empowerment.

People use these brands to express who they are. If you see yourself as a rebel, you ride a Harley. If you see yourself as an athlete, you ride with Peloton.

That’s why Harley riders won’t even consider a “better” bike from another manufacturer. It’s not about the specs—it’s about loyalty to the brand’s values.

What I take from this: If your brand stands for something meaningful, customers will rally behind you. Define what belonging to your brand means and make it clear in everything you do.

Keeping Customers Engaged Long-Term

Cult brands don’t just attract customers—they keep them engaged.

  • Harley-Davidson constantly puts out content—magazines, social media, and events keep the community active.
  • Peloton releases new classes daily, and trainers interact with users on social media.

This ongoing connection keeps the brand top-of-mind. Even when challenges arise (like Peloton’s supply chain issues), loyal customers stick around because they’re emotionally invested.

What I take from this: If you want long-term loyalty, don’t let engagement fade. Keep customers involved through fresh content, new experiences, and active communication.

Key Takeaways: How to Create a Brand Customers Belong To

Build a platform for connection – Whether it’s a club (like H.O.G.), an online forum, or regular events, create spaces where customers can interact and bond.

Position your brand as a lifestyle – Customers should feel like they’re joining a movement, not just buying a product. Harley sells the rebel spirit. Peloton sells personal transformation.

Recognize and reward loyalty – VIP perks, milestone rewards, and public recognition make customers feel valued.

Encourage user-generated content and rituals – Customers love sharing their experiences. Promote their stories, create fun traditions, and let them be part of the brand’s culture.

Stay authentic – If a cult brand loses its authenticity, it loses its community. Stay true to your core values and what made your brand special in the first place.

The best brands don’t just sell things—they create belonging.

When customers feel like they’re part of something bigger, they don’t just stick with you—they become your biggest advocates. Even if your brand isn’t aiming to be “cult-like,” these principles can take customer loyalty to new heights. Because when people feel they belong, they won’t just buy from you—they’ll bring others along for the ride.

March 23, 2025 by