In the rapidly digitalizing world, marketers are inundated with online strategies.  However, Chick-fil-A's recent release of their cookbook, "Extra Helpings," provides a potent reminder that genuine, tangible connections can foster unique brand loyalty.  Let's dissect this case study to understand how marketers can effectively engage their audience...

https://youtu.be/VcJQIl8EN-8 For decades, marketers have been preoccupied with finding the true pathways to customer loyalty. This article aims to clarify the psychological drivers and social processes underlying customer loyalty through the lens of brand communities. We’ll look at different perspectives from developmental and social psychology to uncover...