Management guru Peter Drucker explained that the purpose of business is to create a customer.  In contemporary marketing, your job is to create a repeat customer who will likely build a relationship with you and buy from you year after year.  To accomplish this magnificent feat, you...

The secret ingredient to a sustainable enterprise is called Brand Lovers:  The customers who love you the most. Brand Lovers emotionally connect with what you do and want to celebrate who you are.  Their connection with your brand is so strong that they often do not consider...

Perhaps your enterprise does not have Brand Lovers like Apple or Oprah, but you have your best customers – customers who give you repeat business and may tell their friends and colleagues about your brand. So, how do you find your best customers?  They often find you,...