Margaret C. Andrews shared something this week that stopped me in my tracks. She ran an exercise at MIT asking leaders to think about the best boss they ever hadāand then identify why that person stands out in their memory. The results?Almost every answer pointed to interpersonal...
Disruption humbles even the sharpest leaders. Markets shift suddenly. Customer behavior changes without warning. Strategies that once felt solid can feel irrelevant overnight. In moments like these, your decision-making is no longer just a leadership skill, it becomes your lifeline. You cannot rely on yesterdayās logic...
The smartest person in the room is the one who is learning from everyone else. When you enter a room convinced you already know everything, you limit whatās possible. But when you walk in with curiosity, even the most unexpected person can shift your perspective. Everyone has...
Marketers love dashboards.We track journey stages, conversion paths, brand scores, and behavioral funnels.We slice, segment, and analyze until the numbers sparkle. But before any of that matters, thereās one truth every leader needs to face:If your employees arenāt energized, aligned, and proud of the brand they...
āIdeas are worthless. Execution is everything.ā It sounds tough. It sounds practical. It sounds disciplined. But itās only half true. Sam Altman once said something that flips this on its head: āThe good founders are the people who have ideas all the time.ā Not one brilliant idea. Thousands. And that line should...
āThe biggest assumption humans make is that everyone sees life the way we do.ā ā Don Miguel Ruiz, The Four Agreements This one line may change the way you lead more than any management book ever will. It reminds you that as a leader, you often assume...
Most brands donāt fail because their strategy is wrong. They fail because they are boring. Boring brands get ignored, and in a world where attention is the most expensive currency, āignoredā is the most dangerous position you can occupy. According to System1ās Cost of Dull report,...
Somewhere along the way, āreachā became a bad word. Marketers started saying it with hesitation, as if being broad or inclusive meant being wasteful or unfocused. I donāt see it that way. After years of helping brands grow, Iāve learned that reach is the foundation of relevance. Too often,...
The travel and hospitality industry lives inside a trillion-dollar illusion: the belief that loyalty is something you can buy with points, perks, and programs. It isnāt. After decades and millions of miles, Iāve learned something that every brand, hospitality or otherwise, needs to hear: Loyalty doesnāt come from...
Business decisions have always balanced three ingredients: gut, guesswork, and a little hope that the data you pulled from five different places is still relevant. Thatās starting to change. With Googleās new location intelligence tools, we can finally bridge the gap between intuition and insight, turning what...