Browsing Category

Marketing

The Newest Cult Brands: The Organizations We’ve Been Keeping an Eye On

Over the years that we’ve been researching and assisting Cult Brands – companies like Apple, Coca-Cola, and Kohl’s – it’s become clear that there’s a reliable process for identifying organizations that have the potential to achieve Cult Brand status. 

It’s this process – illustrated with examples drawn from the current class of emerging Cult Brands – that I’ll be writing about over the course of the next few weeks.  I’m doing this because while it’s relatively easy to spot Cult Brands when they’re on top, it can be challenging to discover them before that. 

Additionally, I think it’s important for leaders and brand managers to understand that Cult Brands are deliberately created. There’s a series of decisions that Cult Brands have to make and consistently implement in order to achieve and maintain strong customer relationships. Cult Brands don’t just spontaneously happen – they choose to exist. 

Then, Now, Forever, Together: The WWE’s 40-Year Legacy as a Cult Brand

Two years ago, the WWE updated its tagline. They changed “Then, Now, Forever” to “Then, Now, Forever, Together”. In Chief Brand Officer Stephanie McMahon’s statement about the change at the time, we find the following language:

“WWE has always been about inclusivity. … We are all about bringing people together, putting smiles on people’s faces, and creating moments and memories that last a lifetime.” …  “No matter who they are, no matter what they do for a living, no matter where they live, no matter how much money they make, they belong, they are a part of WWE and that’s the inclusive nature of our community and the bigger WWE family.”

This focus on the customer relationship is at the heart of every Cult Brand. Without this aspect, achieving Cult Brand status is impossible. However, the WWE has over the years done many other innovative things to continually attract new customer interest & render their competitors irrelevant.

Are You Ready to Rumble: Wrestlemania & the Customer Experience

Prior to Vince McMahon founding the WWE – then called the WWF – watching professional wrestling was a somewhat fringe experience, held in cheap venues not generally of the sort you’d bring your family to. 

McMahon was the first promoter to put the event focus on the customer experience. Everything became much more theatrical. Entrance music, pyrotechnics, and a consistently high caliber of ring talent delivered an exciting experience people wanted to be part of. The first Wrestlemania was revolutionary, putting the fun right in the middle of Madison Square Garden.

Pay Per View was another innovation the WWE made good use of. Giving the fans a way to access the fun while removing the need to travel a great distance or spend lots of money was very smart. Fan groups gathered to watch PPV matches, strengthening their bond to each other and the brand.

Flash forward twenty years, and the WWE still has a loyal, strong fanbase. After launching a fairly successful independent WWE network, they’ve recently made the migration to Peacock, one of the largest streaming platforms. The fanbase is now global – India in particular has many fans – and a widely reported yet currently uncompleted sale to the Saudi government is in the works. 

What’s next for the WWE remains to be seen, but if they maintain their focus on the customer relationship, providing a superior level of entertainment, and remaining flexible and adaptable as new technology becomes available, we see no reason why they shouldn’t be considered fully as a Cult Brand. 

What do you think? Do you consider the WWE a Cult Brand? Can you name any of their competitors? How would you explain the multi-generational nature of their fans? I’d love to hear your thoughts.

How One Brand Revamped Their Appeal with an Immersive Metaverse Adventure for Gen Z DIYers!

As a top business with a passion for growing your brand the right way, I wanted to share with you a recent innovation from The Home Depot that has caught my attention.

The Home Depot, a household name in the home improvement industry, has launched a new Virtual Kids Workshop experience in Roblox’s Redcliff City. This immersive metaverse experience challenges young gamers to collect materials to build projects, introducing them to the joy of building and home improvement.

This investment in the future of interconnected experiences combines The Home Depot’s in-person Kids Workshops with the discovery, problem-solving, and fun that Roblox is known for. By meeting their young audience where they are and embracing new technology, The Home Depot is not only fostering creativity but also teaching responsible engagement—a valuable contrast to the mindset of those who choose to ohne Pause an Spielautomaten spielen. By promoting balanced, mindful activities, The Home Depot is building a loyal and conscious customer base for the future.

As a top CEO, I know that you understand the importance of innovation, adaptability, and customer engagement in today’s rapidly evolving business landscape. This new metaverse experience provides an excellent opportunity to connect with younger audiences and ignite your brand in a whole new way.

I encourage you to explore this exciting new development and consider how it could apply to your own brand. You never know where your next breakthrough idea might come from.

Are Cult Brands Recession-Proof?

With leading economists fairly confident that the recession will occur in the US during 2023, it seems prudent to discuss what brands can do to stay strong and vibrant during economic downturns. My work with Cult Brands goes back over twenty years now, and in that time, we’ve witnessed the following:

Brand Loyalty transcends economic circumstances. Organizations that stay loyal to their customer by delivering the best possible experience even when those customers aren’t necessarily in a position to buy are rewarded with customers who love them. When the funds are available to make a purchase from a favorite Cult Brand, it’s often seen as particularly meaningful or as part of a personal comeback.

During times of hardship, people need something to believe in. Right now, with trust in government and media at very low rates, the public is transferring its need to believe onto brands. The relationship between the individual and the brand can feel fairly equal, especially given the instant reach social media gives both fans and critics. Cult Brands thrive by meeting this need for trustworthy consistent performance. When people are uneasy about their finances, they’ll pay more for a brand they know won’t let them down. They will be less willing to take chances on lesser-known brands, even if those brands offer lower pricing. 

Cult Brands thrive by staying the course. Economic pressures can lead brands to consider cutting corners or cheapening the experience, but that’s not how Cult Brands do it. Instead, Cult Brands navigate recessions by doubling down on those aspects of their operation customers love the most. Focus on the best, most essential portions of the customer experience – this allows for cost control while maximizing customer retention. 

Cult Brands may not be entirely recession-proof, but they do a good job of weathering tough times. 

So what if you’re not a Cult Brand right now? It’s not too late to start shifting to the mindset and techniques that help strengthen the love and loyalty your customers have for you. We know a recession is coming, soft landing or not. Anticipating and planning a strategic response to this recession can result in a stronger and more resilient organization in the long run.

The Power of Inclusivity in Marketing: Lessons from Nike’s ‘Beyond’ Ad

The most important lesson a CEO can learn from Nike’s Jordan Brand portrayal of an aspiring female baller in their “Uncommon” ad is the importance of inclusivity and representation in marketing.

The ad features a young girl who dreams of becoming a basketball player, despite the odds stacked against her. By highlighting her struggles and triumphs, the ad sends a powerful message about the potential of all athletes, regardless of their gender or background.

In today’s world, where consumers are increasingly demanding more diversity and representation in the brands they support, the lesson for CEOs is clear: inclusivity and representation should be a core component of their marketing strategies.

4th Down & Long: Is The Super Bowl Ad the Ultimate Hail Mary Play – Or Is It Something Else Entirely?

According to FOX Sports, Super Bowl LVII drew an average viewership of 113 million. And of those 113 million, more than three-quarters said they were looking forward to the ads. For some, the ads are far more of a draw than the game itself. 

Not everyone loves the sports ball, after all. But everyone does love to laugh.

The best Super Bowl ads are funny, entertaining, and memorable. People often have a favorite Super Bowl commercial – personally, I love eTrade’s dancing monkey bit – but somehow, inexplicably, the industry seems confused about what Super Bowl ads are for.

You’ve seen the conversations – what’s the ROI on these high-profile, incredibly expensive commercials? Sales cycles are tracked against the ad timeline, looking to see how much interest was created during the game and what that meant for the brand in the subsequent days, weeks, and months to come. It has been said that these ads are brand vanity projects – just a way for the largest brands to spend money to feel important.

Way to miss the point. 

Super Bowl ads are, when done properly, an amazing way to build up the levels of love people have for your brand. In a very short time frame, brands provide a beautiful, compelling experience that touches viewers’ hearts and minds. With smart storytelling, brands can say “We understand who you are, and we care about you.”

This year, for example, Booking.com has Melissa McCarthy – a funny, relatable celebrity – in several funny scenes talking about her need to go on a trip “somewhere, anywhere” – a feeling familiar to everyone who’s just gone through a couple of years of pandemic restrictions. 

GM & Netflix partnered up to promote electric vehicles – an idea not everyone loves – using the shows and movies everyone does love, via the talents of comedian Will Ferrell, while Hellman’s trusted in the power of the Dad joke in their ad. 

These spots are all designed to entertain the viewer and make them feel good. It’s a little bit of fun, courtesy of a trusted brand. At this point, customer expectations of the Super Bowl ad are fairly high – so brands that can meet and exceed those expectations earn a greater benefit. 

Super Bowl ads are a tool for generating love. It’s that simple. That’s the only meaningful metric: does the public love your brand more after the ad than before it? All of the creativity, all of the over-the-top spectacle, all of the celebrity appearances, and WOW moments are happening because brands want the customer to love them best. It doesn’t matter if the brand is relatively new or if it has been around for 100 years. The battle for customer affection never stops – not even for the football game. 

“Lessons from the Ice: How Apple Canada’s Commercial Skated into the Hearts of Canadians”

The Apple Canada commercial featuring PK Subban and Joe Thornton is a great example of how brands can leverage the power of sports to connect with their audience. Here are a few things that Brand Builders can learn from this commercial:

Know your audience: Apple Canada clearly understands its Canadian audience’s love for hockey and uses this insight to create a memorable and relatable commercial. By featuring two popular hockey players in the ad, the brand connects with its audience on an emotional level and creates a sense of shared identity.

Collaborate with influencers: The use of high-profile sports influencers like PK Subban and Joe Thornton is an excellent way to add credibility to your brand and create a stronger connection with your target audience. Working with influencers who have a large following in your target market can help you reach new customers and build trust with your existing customers.

Highlight product features: The commercial also showcases the new features of the iPhone, including its water resistance, camera capabilities, and A14 Bionic chip. Brand Builders can learn from this and should ensure that their marketing efforts highlight their products’ unique features and how they can improve their customers’ lives.

Focus on storytelling: The commercial’s creative storytelling approach is another insight that you can take from this ad. By weaving a narrative that features humor, emotion, and a compelling message, the ad becomes more memorable and impactful. You should aim to tell a story that resonates with your audience and aligns with your brand.

Marketing teams can learn from Apple Canada’s commercial that using relatable influencers, highlighting product features, and focusing on storytelling can help build an emotional connection with your audience and make your brand more memorable.

The Ad-Solute Truth: Over 50s on the Adventure of a Lifetime

Saga Holidays, a UK travel brand for people over 50, has launched a new campaign about older people’s vacation preferences. 

Here is something that jumps out about the truth of great creativity: the Saga Holidays campaign successfully challenges common stereotypes about older travelers and highlights the reality of their preferences and interests. 

Marketing teams can learn to confront stereotypes in their campaigns and present a more accurate picture of their target audience.

What stereotypes can you shatter with your marketing approach?

Hacked Again: How Serious is T-Mobile’s Security Problems to Customers?

Another day, another headline about a massive security breach. This time, it’s T-Mobile in the spotlight. The world’s second largest wireless carrier has been hit again – the fifth incident in which customer data has been accessed illegally or otherwise violated in since 2018.

Five breaches in five years – as the CNet headline points out – isn’t a record to be proud of. But my question here is if you think these breaches are enough to persuade T-Mobile customers to switch carriers. Based on the work I’ve done researching the role trust and love play in loyalty, I’m inclined to say no.

Why?

T-Mobile may have had five breaches in five years, but how many has AT&T had in that same time span? Verizon? US Cellular? Cyber criminals have been so persistent and successful that at this point, customers largely perceive the internet itself to be an inherently unsafe environment. 84% of respondents to an Ipsos survey felt at least somewhat concerned about the security of the data they provide online. One in three has already been through at least one data breach. 

At the same time, T-Mobile consistently earns top marks for customer care. They’re the 23-time winner of the J.D. Power U.S. Wireless Customer Care Mobile Network Operator Performance Study – an honor granted in large part due to reliable service, reasonable pricing, and a relatively good customer service experience.

Do T-Mobile customers love their wireless service passionately? Probably not. But do they love them enough to preclude them from making a change of carriers – often a hassle – to be in on a network they reasonably feel is equally at risk? I don’t think so. 

Time will tell, but until then, I’d love to hear what you think!

The Ad-Solute Truth: IKEA proves how a little kindness can go a long way

Ikea’s new ad campaign highlights the relationship between our homes and our well-being. The ad features a little boy and a large, hairy troll who turns out to be not so scary after all. When the boy offers an Ikea lamp to brighten up the troll’s living space, things begin to change. Together, they transform the space into a bright and cozy home, and once the troll is happy, the long-tormented villagers above lift the barrier and are finally free to cross the bridge above in peace.

How can we highlight the relationship between our product or service and the overall well-being and happiness of our customers?