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Two Archetypal Forces that Drive Leadership Success

Apollo provides structure and process.  Dionysius provides value and meaning.

In ancient Greek mythology, Apollo and Dionysus are both sons of Zeus.

Apollo is the god of the sun, medicine, protection, and prophecy.

Apollo had a large cult, centered around Delphi, the most famous and frequently visited oracle in the ancient world.

As the god of wine and ecstasy, Dionysus was worshipped at celebrations and secret rituals. As the god of fertility, he was associated with crops, harvests, and the changing seasons.

Dionysus, too, had his own cult, although his was relatively small.

What do these ancient, mythological characters have to do with you and your business?

Surprisingly, quite a bit. These two archetypes express the drives and resources available in each of us.

Two Archetypal Forces in the Human Psyche  

Instead of viewing these Greek gods as fictitious characters, see them as active forces within us.

Great scholars like Carl Jung and Joseph Campbell point out that these Greek gods—like all other figures in ancient myths and religions—symbolize functions in the human psyche.

Apollo, for example, represents the masculine principle: reason, rationality, and order. Dionysus is a symbol of the feminine: feelings, irrationality, and chaos.

Apollo is the conscious mind. Dionysus is the unconscious mind.

In the language of neuroscience, Apollo is associated with the prefrontal cortex, the thinking brain. Dionysus is rooted in the limbic system, the emotional brain.

When you’re following directions with your car’s GPS navigator, Apollo is in command. When you get the chills listening to your favorite music, Dionysus is alive within you.

Apollo establishes structure and process. This masculine principle has dominated Western consciousness for thousands of years. Apollo is powerful. He paved the way for science, industrialization, rationalism, enterprise, and technology.

Dionysius provides value and meaning. Giving us a zest for living, he awakens in us our love for the arts, play, creativity, self-expression, and inspiration. Life without Dionysus feels empty and hollow. When we’re cut off from him, we feel disconnected from everyone and everything.

The Interconnected Nature of Opposites

The principles behind Apollo and Dionysus seem to be in opposition: logic and feelings seem to go together like oil and water.

Ancient cultures like the Greeks, however, didn’t see it that way. To them, these gods represented interconnected principles.

Nineteenth-century philosopher Friedrich Nietzsche pointed out that all great tragedy and drama are rooted in the tension produced by the interplay of these interconnected forces.

Psychiatrist Carl Jung observed that the psyche itself is filled with these complementary, but seemingly opposing forces. He discovered that the tension behind these forces served to maintain balance and spur psychological growth.

Outperforming Businesses Hold the Opposites Together

Apollo helps us build and create. Dionysus helps us feel and relate.

Apollo is the default. Anyone in the role of chief executive has Apollo in his corner. The financial markets know only Apollo.

Business leaders dominated by Apollo, however, have a transactional mindset toward their customers. They focus mainly on generating the next sale and on achieving short-term profits.

Although we don’t have many objective ways to measure Dionysian factors, his presence most certainly translates to the bottom line.

Business leaders that integrate Dionysus have a relational mindset toward their customers. They are driven to find meaningful ways to better serve their customers and focus on long-term sustainability.

Organizations that awake Dionysus put an emphasis on aesthetics, corporate culture, core values, collaboration, employee renewal, and the customer experience.

The Opportunity for Today’s Business Leaders

The opportunity for today’s inspired leaders comes by the way of Dionysus.

Psychologist Daniel Goleman’s research in corporate leadership illuminates that outperforming leaders are more self-aware (less unconscious) and more empathic (more connected to the feelings of others).

That is, these leaders have better integrated Dionysius into their work and into their organization’s culture. They lead with both Apollo and Dionysus on their shoulders.

The lesson of opposites teaches us that, if we’re committed to our own growth and to the continuous development of our businesses, we must honor the feminine side of our humanity too.

The good news is that this is a skill and all skills can be learned.

Leaders who embrace Dionysius are able to build thriving cultures and inspire people with a company vision. They have an easier time managing conflict. They also put an emphasis on building strong customer relationships.

These are the ingredients of outperforming leadership and tomorrow’s winning businesses.

7 Questions Leaders of Cult Brands Constantly Ask

Are you on the pulse of your customers? Are you able to take their perspective?

The status of your business today is a direct consequence of the questions company leaders have been asking for the last several years.

Questions direct the future. Better quality questions produce better quality results.

Knowing what questions to ask, and when, is a skill. The more you practice this skill, the more proficient you become.

Leaders of Cult Brands ask different questions than most other business executives. These questions move their enterprise closer to their customers—toward trust, loyalty, differentiation, and the promise of a better tomorrow.

Here are seven questions customer-focused leaders regularly ask:

1) Why do our customers buy from us instead of our competitors?

Harley-Davidson couldn’t help notice that their customers enjoyed coming together to go for rides; this was the genesis of the Harley Owners Group. Lots of people love to ride motorcycles, but HOG members feel like they’re part of a special community (with over one million members). It’s what makes Harley different.

In an industry notorious for focusing on the less redeeming qualities in human nature, Oprah made her talk show a celebration of hope, empowerment, and self-improvement. It’s what made Oprah different.

It’s vital that you clearly understand how your brand differentiates itself from your competitors in a way that’s meaningful to your customers. Only then can you reinforce that differentiation in ways that better serve your customers.

2) How can we break the rules that run our category?

Who would want to buy eyeglass frames online when you need to try on many glasses to find one that fits? Warby Parker solved this problem by offering free shipping and allowing customers to order multiple frames before deciding which ones they want to keep without putting any money down.

Dollar Shave Club took the stale razor-blade category and made it fun and quirky. Their monthly subscription model is convenient and cheaper for customers while building repeat business.

Every market category has rules—standards of how the business operates. List all the rules that run your category and continually look for ways to disrupt the status quo.

3) How can our business help fulfill our customers’ passions and dreams?

IKEA customers are passionate about their home space. IKEA’s affordable furniture and accessories help its customers create aesthetically appealing spaces on a tight budget.

MINI customers are passionate about their vehicles. They want their cars to be an expression of their individuality. MINI helps them do that with their You-ification option that offers unlimited customization to the car’s design.

To answer this question, you first need to uncover the passions and dreams of your customers. What drives them? What tensions are they seeking to resolve? Who do they aspire to become? Then, determine how your business can best help them find fulfillment.

4) What are our customers telling us?

Who wants to pay an additional fee for checking in luggage for a flight you’ve already paid for? Southwest Airlines knew their customers expect more from them. While other airlines are charging up to $120 for passenger luggage, Southwest established their Bags Fly Free policy.

Amazon.com’s customers told them they didn’t want to wait to receive their packages or pay for shipping every time they ordered something. Amazon created their Prime program that now has over 112 million members in the US who enjoy free two-day shipping, free movies, and other perks for a moderate annual fee.

Are you on the pulse of your customers? Are you able to take their perspective? Do you know their tensions and what they want? Do you know where you’re excelling and falling short?

5) What else can we do to build a sense of community around our brand?

Hundreds of IKEA customers make family road trips and spend the weekend camping out in front of a new IKEA store. IKEA uses their grand openings to build a community for their customers with music, street performers, and BBQs.

Jimmy Buffet actively supports Parrothead clubs that champion his island-vibes and carefree living message.

What opportunities are you providing for your customers to connect with each other? Milestone events, such as store openings, the launch of a new product line, or holidays can serve as the focus for community building.

6) Who is our business especially for?

The Ritz-Carlton is a hotel chain for ladies and gentlemen served by ladies and gentlemen.

Vans shoes are especially for the skateboarding and snowboarding community.

Your business will attract many types of customers, but only a minority are tailored made for who you are and what you do. We call these special few Brand Lovers. If you know who they are and what drives them, you can create evangelists that will help you grow your business.

7) How is our business helping our customers experience freedom?

Linux, Vans, Google, Amazon.com, IKEA, Star Trek, Harley-Davidson, Apple, Oprah, and MINI all help their customers feel freer. It is one of the defining characteristics of Cult Brands.

Freedom is a powerful human need. As free as your customers may be, there are areas where they feel repressed. Who would they be if they were free to be their best selves? How can you help your customers move past the shackles and constraints placed on them by society and tradition?

The Seven Rules of Cult Brands

These seven questions mirror the Seven Golden Rules of Cult Brands. Asking these questions often and committing to finding better quality answers will put you on the fast track to fostering undying customer loyalty.

Four Strategies for Increasing Happiness in the Workplace (and Within Yourself )

Fostering a happy workplace starts by cultivating optimism within yourself.

Do you notice that setbacks tend to occupy your mind more than victories?

Do you sometimes struggle to stay positive about your business?

Employees expect their leaders to be enthusiastic, energetic, and positive about the future. But on a day-to-day basis, maintaining a positive outlook and inspiring others can be challenging.

Even if everything in your business is going smoothly, a problematic issue in your personal life—with your spouse, child, friend, or relative—can throw you off your game.

Leaders must inspire their people amidst professional and personal challenges. Research-based methods for counteracting negativity and fostering optimism give leaders the resources to inspire themselves and uplift others.

How can you inspire others if you don’t feel inspired?

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Core Values, Passion, and Happiness

Happiness is really just about four things: perceived control, perceived progress, connectedness, and vision/meaning. —Tony Hsieh

This reminds me of a (possibly apocryphal) story I heard about a shoe company back in the 1800s that sent a couple of their employees to a distant land for a month to scout the region and determine the market opportunity there. One of the employees came back and said, “Nobody there wears shoes! There’s no opportunity there!” The other employee came back a week later and said, “Nobody there wears shoes! There’s so much opportunity there!”Tony Hsieh1

Like many people in the business world, I was saddened to hear of the passing of Tony Hsieh last week. Not only did I have a lot of respect for Tony, but I was fortunate to call him a friend.

If you ever met Tony, you’d know he was definitely like the second employee in the story he recounted. Tony saw potential everywhere, not just in businesses, but also in people. Whether it was empowering Zappos employees to pursue their passion projects or listening to an artist friend around a campfire in the yard near his airstream, Tony saw possibility where others would just see half-baked ideas. 

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Putting the Cult Back into Culture

supportive cultures facilitate personal freedom and foster positive growth.

If someone told you your company is a cult, how would you take it?

Instead of getting offended, you may want to feel a sense of pride. It all depends on how you look at cults and the role they play in creating your corporate culture.

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Finding the Heart in Leadership

The better you understand yourself, the better you can understand your customers and employees.

Your customers are human beings. Your employees are human beings. And yes, you are human too.

But what does it mean to be human?

As humans, we are conscious of certain names, dates, memories, beliefs, concepts, and aspects of our identity.

This collection of details are all above the surface. They are available to our conscious minds, retrievable by our thinking brains.

Below the surface, however, a vast reservoir of energy and instincts exists of which humans are not aware. Psychology calls this subterranean the subconscious mind and the unconscious mind.

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Harness The Power of Story

Harnessing the power of story can transform both your corporate culture and your brand.

“Good morning city!”

Emmet Brickowski was a construction worker, your everyday guy. He followed printed instructions on how to fit in, have everyone like him, and always be happy.

But Emmet had a greater destiny: to become a Master Builder. Master Builders don’t have to follow instructions. Inspired by others, they create from what’s inside of them.

If you don’t know Emmet, you may have heard of The Lego Movie. The Lego Movie premiered in February 2014, grossing $468 million worldwide at the box office.

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3 Ways Taking a Break Improves Performance

Again, it is well that you should often leave off work and take a little relaxation, because, when you come back to it you are a better judge; for sitting too close at work may greatly deceive you. Again, it is good to retire to a distance because the work looks smaller and your eye takes in more of it at a glance and sees more easily the discords or disproportion in the limbs and colours of the objects.Leonardo Da Vinci1

When things are busy or stressful, it’s easy to get caught up in the doing and lose perspective. And, when you lose perspective, it’s hard to connect your day-to-day actions with what you desire over the long-term

Here are three ways taking a break can help you achieve long-term success.

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10 Ways to Inspire Your Organization

Inspired organizations create environments where people want to come to work.

Achieving your company’s vision requires having everyone in the organization working towards achieving that goal. Here are ten ways to inspire people in your organization on the way to achieving your company’s vision.

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