Phrases Customers Hate

Here are a few brand loyalty killers:

πŸ›‘ “That’s our policy.”

πŸ™…β€β™‚οΈ “There’s nothing I can do.”

⏳”You’ll have to wait.”

πŸ€·β€β™€οΈ “I don’t know.”

🚫 “It’s not my job.”

😠 “You’re wrong.”

🏒 “That’s not my department.”

πŸ”„ “You’ll have to speak to someone else.”

πŸ’Έ “You’ll have to pay extra for that.”

πŸ™…β€β™€οΈ “We don’t do that.”

πŸ“ž “Please hold for a moment.”

⏰ “You’ll need to come back later.”

πŸ€” “What do you want me to do about it?”

πŸ“š “You should have known that.”

πŸ›’ “Sorry, it’s out of stock.”

🌐 “Did you check our website?”

Try avoiding these phrases like the plague.

Instead, teach your people to focus on empathy.

Customer love will significantly improve customer interactions and satisfaction.

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