Here are a few brand loyalty killers:
π “That’s our policy.”
π ββοΈ “There’s nothing I can do.”
β³”You’ll have to wait.”
π€·ββοΈ “I don’t know.”
π« “It’s not my job.”
π “You’re wrong.”
π’ “That’s not my department.”
π “You’ll have to speak to someone else.”
πΈ “You’ll have to pay extra for that.”
π ββοΈ “We don’t do that.”
π “Please hold for a moment.”
β° “You’ll need to come back later.”
π€ “What do you want me to do about it?”
π “You should have known that.”
π “Sorry, it’s out of stock.”
π “Did you check our website?”
Try avoiding these phrases like the plague.
Instead, teach your people to focus on empathy.
Customer love will significantly improve customer interactions and satisfaction.