Here are a few brand loyalty killers:
🛑 “That’s our policy.”
🙅♂️ “There’s nothing I can do.”
⏳”You’ll have to wait.”
🤷♀️ “I don’t know.”
🚫 “It’s not my job.”
😠 “You’re wrong.”
🏢 “That’s not my department.”
🔄 “You’ll have to speak to someone else.”
💸 “You’ll have to pay extra for that.”
🙅♀️ “We don’t do that.”
📞 “Please hold for a moment.”
⏰ “You’ll need to come back later.”
🤔 “What do you want me to do about it?”
📚 “You should have known that.”
🛒 “Sorry, it’s out of stock.”
🌐 “Did you check our website?”
Try avoiding these phrases like the plague.
Instead, teach your people to focus on empathy.
Customer love will significantly improve customer interactions and satisfaction.