Management guru Peter Drucker coined the term “knowledge worker” in 1959.[1. Peter F. Drucker, The Landmarks of Tomorrow, 1959.] He differentiated knowledge workers from manual workers, forecasting that new industries will employ mostly the former. Late in his life, Drucker wrote, "The most important contribution management needs...
All brands want more loyal customers. The reasons are clear: more repeat business, more positive word of mouth, and greater customer lifetime value. Customer loyalty for many national brands is in decline. Switching brands in the digital age is easier than ever before. But, that’s not...
Remember Maslow’s Hierarchy of Human Needs? Biological needs. Safety and shelter needs. The need to belong and to feel loved. Self-esteem and the need to feel good about oneself in relation to others. These are basic human needs. Every human being has them. Every customer is constantly...
The hero starts out in an ordinary world before venturing into a special world. He meets friend and foe. He undertakes quests. He faces challenges. Winning a decisive victory—realizing his final goal—the hero returns from the adventure, transformed, bearing wisdom and new powers from his journey. This hero’s...
Brian is a 40-year-old executive at a software company. He’s married with two kids. Between work and family life, Brian hasn’t had much free time. But, Brian has a warrior in him screaming for actualization. He wants to train and complete a triathlon. Brian is married...
Few business leaders appreciate exactly how important imagery is in connecting to the hearts of their customers. Most marketers want to create imagery that will attract everyone. That's impossible: when you try to be all things to all people, you become nothing meaningful to anyone. Imagery...
The key to any successful retail marketing strategy comes down to understanding the end customers. Only after you understand your target customers can you formulate effective strategies for attracting them. Learn What’s Important to Your Customers Here are some of the questions you can explore to better...
A positioning strategy is a way of positioning your retail products and services in the mind of your customers. As marketers, we aspire to build stronger positions—to create a place in the mind of our prospects and customers where our products are positively recalled. We hope...
If you were to conduct an immediate survey right now, this very instant, of all of the leadership of all of the companies you interact with, in one form or another, over the course of any given 24 hour period, I can say, with a...
If marketing is a discipline, consistency is the ultimate marker for success. More importantly, if you want to get the edge over your competitors and retain loyal customers, a consistent customer experience is vital. As you know, making your customers happy in a single transaction simply isn’t...