đ Hey Cult Branding famâitâs BJ Bueno again.
Today, I want to talk about something we all know is powerful⊠but rarely understand deeply: word-of-mouth.
Why do some brands get talked about constantlyâwhile others get ignored?
Thatâs the question I set out to answer in my second book:
Why We Talk: The Truth Behind Word-of-Mouth.
If youâve ever wondered how to get your customers to spread the word naturally, without begging or bribingâthis oneâs for you.
The Big Idea Behind Why We Talk
When I wrote Why We Talk, I wasnât just thinking about marketingâI was thinking about human nature.
Weâre wired to talk.
Weâre wired to share stories.
And weâre wired to connect with people through the things we love.
The brands we talk about arenât just âcool.â Theyâre emotionally meaningful. They help us say something about who we are. They give us stories to tell. They make us feel smart, special, inspiredâor even part of something bigger.
Thatâs what fuels real word-of-mouth.
Not gimmicks. Not giveaways.
Just real emotional value.
What You’ll Learn in Why We Talk
This book takes you deep into the psychology of sharingâwhy people pass things along, what gets remembered, and how your brand can become something worth talking about.
Youâll learn:
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How to turn your customers into natural storytellers
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What brain science says about why we talk (hint: itâs not just logic)
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Why managing expectations is crucialâand how to exceed them
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How to create âsurprise momentsâ that people canât help but share
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Why you need to stop âpushingâ your brand and start creating moments of wonder
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The three types of conversations that build reputationâand how to spark them
One of My Favorite Concepts: The Magic Trick đ©
In the book, I talk about how a great brand experience is like a magic trick.
Thereâs a setup (what people expect),
Then thereâs a surprise (what actually happens),
And in that momentâwhen the impossible feels possibleâsomething unforgettable occurs.
Thatâs where word-of-mouth lives.
Want to be talked about?
Start creating magic.
Why This Book Still Hits Hard Today
In a world flooded with content, ads, and noise, Why We Talk reminds us of a simple truth:
People donât share whatâs boring.
They share what moves them.
What makes them feel? What makes them go, âYouâve gotta hear thisâŠâ
If you want your brand to grow organically, this book gives you the roadmap.
And if you want help creating experiences and moments that get people talking, letâs chat.
Word-of-mouth isnât just a marketing toolâitâs a human connection strategy.
Talk soon,
â BJ
