Good Brand Strategy Isn’t About Being Right — It’s About Being More Right

In brand strategy, I often see teams move forward when they feel pretty confident — when their odds of being right seem just above 50%.

But here’s the truth:

Being barely right isn’t good enough in high-stakes decisions.

The real value comes from pushing that confidence way higher — from 51% to 85%, for example.

Why? 

Because the impact isn’t linear.

The difference between probably right and very likely right can flip a third of your bad bets into good ones.

That’s why great strategists pressure-test assumptions, gather more insight, and ask tougher questions — even when things feel clear.

✅ More clarity.
✅ Fewer missteps.
✅ Stronger outcomes.

The goal isn’t just to move — it’s to move with confidence and precision.

—BJ

Are Your Customers Truly Loyal—or Just Creatures of Habit?

In 1973, researchers posed a powerful question that still hits hard today:
Are repeat buyers really loyal, or are they simply doing what they’ve always done?

Decades later, the answer remains crucial for every brand leader:
A large portion of customers aren’t loyal — they’re habitual.
They’ll buy your brand again and again… until something better or easier shows up.

That’s not a loyalty program issue. That’s a brand availability issue.


The Two Kinds of Availability Every Brand Needs

To grow — and to defend against churn — brands must master two forms of availability:

Mental Availability

You need to be first to mind when the customer is in a buying situation.
This doesn’t just mean brand recall — it means being associated with specific buying moments:

  • Why are they buying the product?
  • When are they buying?
  • Where are they?
  • Who are they with?
  • What are they using it with?

Brands that win here advertise in context — tying themselves to the real-world situations their customers face. If you’re not in their head at the right time, someone else will be.

Physical Availability

Even the most mentally available brand falls flat if it’s not easy to buy.

  • Can customers find you on the shelf?
  • Are you showing up in their search results?
  • Are you part of the default choice set in-store or online?

You don’t just want to be available — you want to be effortless to choose.


Habit Isn’t Loyalty. It’s a Temporary Advantage.

Here’s the trap:
Many marketers see repeat purchases and think, “We’re winning!”

But if you’re not reinforcing mental and physical availability — every day, across every channel — you’re standing on shaky ground.

The real insight?

📌 Your best customers are often the easiest to lose.
📌 Habit doesn’t resist disruption. Loyalty does.


The Takeaway

To build a brand that lasts, don’t just rely on past behavior.
Create systems that ensure:

✅ You’re the brand customers think of first
✅ And the brand they can find fastest

That’s not just good marketing.
That’s survival.

—BJ

📩 Want to explore how to build real loyalty and not just habitual buying? Let’s talk. www.cultbranding.com

What’s Wrong With “Brand vs Performance”? Just About Everything.

Brand or Performance?

Long-term or short-term?

Storytelling or selling?

The binary is broken.

Thinkbox’s “Profit Ability 2” study (with Ebiquity, EssenceMediacom, Gain Theory, Mindshare, and Wavemaker), is based on a rigorous analysis of £1.8 billion in ad spend across 141 brands, 14 categories, and 10 media channels.

And the big takeaway?

🧠 58% of advertising’s profit impact occurs after the first 3 months.

So if you’re only measuring short-term “performance,” you’re leaving most of your return off the books.


Most Channels Do Both — But in Different Ways

Linear TV drives the highest sustained profit over time — far more than Paid Social or PPC.

But even channels like Generic PPC and Paid Social have carryover and sustained effects — not just immediate clicks and conversions.

The old “brand vs. performance” divide ignores this nuance.

It’s Time for a Smarter Framework

The researchers suggest moving away from the Brand/Performance binary and toward a better way of evaluating channels:

✅ SCALE

How large of an impact do I need for this campaign?

✅ EFFICIENCY

At what point will I hit diminishing returns?

✅ TIME

How long am I willing to wait for full payback?

This framework helps you understand what each media channel actually delivers — and when.

So yes, use Paid Social. Use PPC. But don’t over-rely on them, especially if you need long-term growth. (Spoiler: many brands are overspending on social by 3X, according to Richard Kirk, who’s shared additional insights from this study.)

Stop Choosing Sides. Start Choosing Strategy.

Your media mix shouldn’t be about Brand vs. Performance — it should be about Brand and Performance, each doing what it does best.

Want to build something truly sustainable?

Map your media against time, scale, and efficiency, and you’ll get closer to the truth of what actually works.

And remember:  If you’re not measuring long-term impact, you’re only seeing half the story.

— BJ  📩 Want to bring this conversation into your leadership team? I’m happy to come in and walk you through the full picture — and how to make your media work harder for your brand. Learn more about our work at www.cultbranding.com.

Retention Is Having a Moment ✨ — And It Deserves Your Full Attention

Let’s face it: this isn’t the same marketing landscape we were operating in even a year ago.

💸 Budgets are tighter.
🧑‍💼 Teams are leaner.
🛍️ And customers? They’re more cautious, selective, and value-driven than ever.

In this environment, there’s one area that smart brands are doubling down on:

Customer Retention.

Because when new acquisition gets harder and more expensive, your existing customers become your most valuable growth engine.


Why Retention Matters Now More Than Ever

Retention isn’t just a support metric anymore — it’s a core business strategy.

Here’s why:

  • It costs 5–7x more to acquire a new customer than to retain an existing one.
  • Loyal customers are 5x more likely to repurchase.
  • Increasing retention by just 5% can boost profits by 25–95% (Bain & Company).

Retention gives you predictability. Efficiency. Stability.
And right now, that’s exactly what marketing leaders are looking for.


The Metrics That Matter

If you’re ready to shift from acquisition obsession to retention mastery, Robbie Kellman Baxter’s Customer Retention Metrics Kit (📊 see image above) offers a smart foundation.

Here are just a few metrics every brand should be watching:

  • Churn Rate: Are people leaving, and how fast?
  • Net Promoter Score (NPS): Will your customers recommend you?
  • Gross Revenue Retention (GRR): Are you keeping the revenue you already earned?
  • Feature Adoption Rates: Are customers using what you’re building?
  • Time Between Purchases: Are you staying top of mind?

Each one tells a story — not just about your product, but about your relationship with your customer.


Retention Isn’t Just Keeping — It’s Growing

Retention isn’t just about keeping people around. It’s about:

  • Deepening loyalty
  • Increasing customer lifetime value
  • Creating brand advocates
  • Driving additional and repeat sales
  • Reducing reliance on short-term acquisition hacks

When you shift your focus here, everything compounds.


How to Start the Shift

Here’s what I’m seeing from brands that are doing retention right:

✅ They know their metrics and track them consistently
✅ They create intentional post-purchase journeys
✅ They connect product, marketing, and support for seamless customer experience
✅ They reward loyalty — not just first-time purchases
✅ And most importantly, they treat retention as a strategic growth lever, not a back-end support metricHere’s to keeping the customers who already love you — and giving them more reasons to stay.

—BJ

Ask This One Question Before Approving a Media Plan

Here’s a simple but powerful question I ask every time I review a media plan with a brand team:

👉 How did the idea inform this media strategy?

Most media plans start with audience behavior:
What do our customers watch? Where do they scroll? When are they most likely to see us?

That’s a solid start — but it’s also what everyone else is doing.
If your plan only follows habits, you’ll end up in the same places as your competitors, saying slightly different things. That’s not brand leadership — it’s brand camouflage.


Great Media Strategy Starts with a Great Brand Idea

What separates exceptional brands is this:

They use media not just to reach people — but to amplify the brand idea.

Let’s look at a few standout examples where the idea came first and the media made it real:


Spotify — “Wrapped” Meets the Real World

Spotify’s core idea: You are what you listen to.

Every year, they bring this idea to life with Spotify Wrapped, turning user data into personal stories. But what really sets it apart is how they extend that campaign into physical environments.

They’ve taken over subways, buses, even laundromats with hyper-local, highly specific ads like:
“You played ‘Sorry’ 42 times after your ex moved out.”
That’s not just advertising — it’s self-reflection turned cultural currency.

It works because the media placements are where life happens — amplifying the idea that our playlists say something deeply personal.


GE — “Unseen Heroes” of Energy

GE’s idea: We power the world in ways you never think about.

Rather than flood primetime with product features, GE placed beautifully crafted content in airports, train stations, and long-form podcast sponsorships — places where thoughtful decision-makers have time to reflect.

Even their film “The Message” (a sci-fi podcast about alien communication) was a storytelling platform that mirrored GE’s own message: We make the invisible, visible.

It wasn’t just smart content. It was placed where curious minds go to think — making the media strategy an extension of the brand’s essence.


Netflix — Turning Culture Into a Canvas

Netflix doesn’t just buy space. It hijacks culture.

When promoting Stranger Things, they didn’t settle for trailers and digital banners. They transformed entire towns, mall storefronts, and even elevators into 1980s Hawkins, Indiana.

In Paris, they took over 100 metro station ads with black-and-white photos — then flipped every single one to vibrant color overnight to promote the new season of The Umbrella Academy.

Why does it work? Because the media becomes the medium of surprise. It mirrors the emotional shifts Netflix is selling. Again, the idea drove the placement — not the other way around.


AT&T — “It Can Wait” Campaign

AT&T’s idea: No text is worth a life.

Instead of just running PSAs, they put their message in parking lots, outside high schools, and within apps teens use the most. They even embedded it into driving simulations at events and used Snapchat filters to simulate distracted driving consequences.

The result? A campaign where the media meets the moment of danger — and reclaims it with intention.

This is the kind of media planning that not only lands — it saves lives.


What Happens When the Idea Leads? You Lead.

If your brand is serious about moving from safe and expected to bold and unforgettable, let’s talk.

My team and I are now offering in-house brand strategy sessions for companies ready to break the mold.

We’ll walk your leadership and marketing teams through the 7 essential frameworks we use to help top brands build powerful, idea-driven strategies that outperform the competition.

💡 Whether you want to pressure-test your positioning, unlock new creative energy, or finally bridge the gap between strategy and media — we’ll help you turn insight into action.📩 Send me a note or visit www.cultbranding.com to start the conversation.

Why the Most Powerful Medium in Marketing Is Still Underpriced

For years now, many in the advertising world have been ringing the death knell for television. “TV is dying,” they say. “Nobody watches anymore.” “It’s all about digital now.”
But what if I told you that a lot of what’s been said about the value of TV is completely false?

That’s not my opinion — that’s the clear conclusion drawn from decades of rigorous data by marketing effectiveness expert Peter Field.

Peter is known for his work with Les Binet on effectiveness marketing, popularizing the now-famous “60/40 rule” (60% brand-building, 40% activation). He’s a tireless advocate for the power of reach, emotional storytelling, and long-term brand investment.

But one of Peter’s most passionate — and often overlooked — messages is this:

TV advertising is not only still effective — it’s more effective now than ever before.


The Case for TV: What the Data Tells Us

Peter Field doesn’t deal in gut feelings or hot takes. His work is grounded in data — thousands of campaigns tracked over decades through the IPA Databank. And the numbers paint a clear picture:

  • TV delivers unmatched attention: In a world of skippable ads, banner blindness, and silent autoplay videos, TV still commands full-screen, full-sound, often co-viewed attention.
  • TV offers scale and reach: Linear TV still reaches millions in one go. And now, connected TV and BVOD (broadcaster video-on-demand) allow precision layering on top of that reach.
  • TV builds long-term memory structures: The combination of sight, sound, and story in a relaxed environment creates an ideal cocktail for brand-building.
  • TV ads are becoming more efficient: Counterintuitive but true — as TV CPMs have been relatively stable and digital ad clutter has increased, the effectiveness per dollar of TV is rising.

Why This Matters for C-Level Leaders

If you’re leading a brand today, the pressure to chase short-term ROI is relentless. Performance marketing dashboards glow with attribution models, tempting you to pull dollars away from brand-building into ever-more trackable — and often diminishing — returns.

But here’s the cold, hard truth: without sustained brand-building, your activation efforts will hit a wall. You’ll get diminishing returns, increased price sensitivity, and shorter customer lifecycles.

TV, when used properly, is still the gold standard for brand-building. It amplifies creativity. It fuels fame. It adds scale to storytelling. It builds mental availability — the thing that matters most when a customer is ready to buy.


“TV Is Dead” Is Lazy Thinking

Smart marketers know not to mistake change for decline.

Yes, how people watch TV has evolved. Streaming. Time-shifting. Second screens.
But that doesn’t mean TV has lost its power — it means you have to get smarter about how you use it.

The most effective campaigns today are integrating traditional and digital — not choosing between them. TV acts as the tentpole for emotionally resonant, long-term stories that digital can then extend, retarget, and personalize.


Brand Fame Still Matters

Peter Field reminds us that fame is the most effective brand metric, and TV is the most reliable channel for generating it.

So the next time someone tells you that TV is outdated, remember:
The truth isn’t just on your side — it’s on Peter Field’s spreadsheets.

TV is underpriced. It’s the original storytelling machine. And it’s ready to work harder than ever for your brand.

What Does Marketing Actually Do?

As a branding strategist, I don’t typically advocate isolating marketing as a siloed function—at the executive level, business goals should transcend departmental boundaries. Whether it’s revenue growth, customer loyalty, or market leadership, the goal is the goal. How we get there should be driven by strategy, not departmental lines.

But here’s the reality: As we scale organizations and activate different parts of the business to achieve these goals, clarity becomes power. Especially in marketing—often misunderstood, frequently overcomplicated, and too rarely aligned with executive priorities.

So let’s simplify—strategically.

Before dissecting the various components of marketing, it helps to anchor ourselves with a foundational definition.

So, What Is Marketing?

At its core, Marketing is the act of putting your offering in the world in a way that people understand it, want it, and can get it.

In other words, it’s how you communicate your value to the market.

From a Cult Branding perspective, this isn’t just about transactions—it’s about building emotional resonance, loyalty, and advocacy over time. Marketing is how we begin the conversation with our future Brand Lovers.

Now let’s break down the tactical expressions of that conversation:


The Strategic Functions of Marketing

  • Advertising: Paid amplification of your message. Think reach, repetition, and resonance—at scale.
  • Social Media: Digital word of mouth. A pulse check on your tribe and a platform to inspire belief and belonging.
  • Publicity: Earned attention. Getting the media to spotlight your story because it matters.
  • Public Relations (PR): Managing perception and deepening trust. PR is your brand’s reputation firewall.
  • Market Research: Understanding your audience—not just what they do, but why they do it.
  • Branding: The soul of your organization expressed consistently. It’s the symbol system that unites your internal culture and external perception.
  • Email Marketing: Direct, permission-based access to your customer’s attention. A powerful tool when it respects the relationship.
  • Search Engine Optimization (SEO): Visibility when intent is high. It’s where branding meets behavioral psychology.
  • Content Marketing: Delivering value before asking for anything in return. Great content builds trust and thought leadership.
  • Marketing Automation: Scaling personalization. Efficiency meets empathy.
  • Analytics: Turning noise into insight. Let data illuminate—not dominate—decision-making.

Executives don’t need complexity—they need alignment. 

They need to know how marketing activates business strategy. 

They need to see how it connects to customer intimacy, loyalty, and growth.

So next time someone asks, “What does marketing actually do?”, don’t hand them a 97-slide deck.

Tell them this:

Marketing creates connections. It brings your brand’s promise to life. And when done right, it doesn’t just drive revenue—it builds a following.

And that’s where cult brands are born.

Why a Brand Strategy On A Page Works

Strategy can feel intimidating — especially when you’re new or facing a messy project. That’s where a Strategy On A Page becomes invaluable.

It distills the key elements of your strategy into one clear, structured format, making the process less overwhelming and easier to navigate.

If you’re just starting out, practicing with this tool helps you break down the big picture and focus on what matters most.

If you’re stuck during research, use it as a prompt to sharpen your questions: 

What problem are we solving? 

What’s the key insight? 

What’s our strategic approach?

If you’re struggling to tell the story, this format provides a simple narrative arc that connects the dots.

At its core, a Strategy On A Page isn’t just a summary — it’s a demonstration of clear thinking, smart focus, and persuasive storytelling.

It makes the unfamiliar, familiar — and that’s what drives great strategy forward.

Why Great Creative + Smart Media Planning Supercharge Ad Effectiveness

At the recent IPA Effectiveness Conference, Dr. Grace Kite presented some eye-opening research that should grab the attention of anyone responsible for marketing budgets.

When you combine really great creative with really great media planning and buying, you can achieve up to a 4x uplift in discounted cash flow — meaning, the future payback on your advertising spend grows dramatically.

That’s not a small incremental gain — that’s multiplying the return you get from the same budget.

So, what were the key drivers behind this kind of breakthrough ad effectiveness? Here are the top highlights from the day, especially for brands looking to get the most out of their media investments:


Invest in Truly Great Creative
It’s tempting to cut corners on production, especially under budget pressure, but that’s often a false economy.

System1’s example of Yorkshire Tea’s long-running “Where everything’s done proper” campaign showed how powerful it is to have a distinctive, long-lasting creative platform. This applies not just to your big TV ads, but across all creative assets — digital, social, in-store, and more.


Drive Emotional Connection
The most successful campaigns, both short and long term, aren’t just clever — they move people. Emotional connection is a key driver of ad effectiveness, making your brand more memorable and creating stronger consumer loyalty over time.


Commit to Long-Term Creative Platforms
Here’s where many marketers get nervous: sticking with the same creative idea over multiple years. But the evidence is clear — campaigns with long-term creative consistency deliver far better results. That’s because they reinforce memory structures, build brand meaning, and make future marketing more efficient.


The Bottom Line

If you want your media dollars to work harder, the formula isn’t mysterious — but it does require discipline and courage.

You need to:

  • Create truly great, distinctive, emotionally resonant work.
  • Invest in smart, well-planned media that amplifies that work.
  • Stick with long-term creative commitments to build momentum.

When you bring these pieces together, the research shows you can dramatically boost your payback — not just now, but well into the future.

P.S. Want to see what bold creativity looks like in action (without sitting through another dull pitch deck)? Cult. Creative. is our latest live deck—packed with killer ideas, unforgettable ads. View it in Google Slides—no downloads, just instant inspiration. [Request access here.]

Stop Jamming Multiple Insights Into One Strategy

You know that feeling when someone gives you five different directions to get to the same place — and you end up completely lost?

That’s exactly what happens when I see a strategy packed with multiple insights.

Let’s be real:

A great strategy needs ONE insight — no more, no less.

Why?

Because an insight isn’t just an interesting fact or a cool observation.

It’s the aha moment that cuts through the noise and shows you a new way around the problem standing in the way of your goal.

When you try to build a strategy on multiple insights, it’s like giving the team five maps for one trip. 

Nobody knows which path to follow, and you end up wandering instead of moving forward with confidence.

Plus, it cheapens the whole idea.

True insights are rare. 

They’re hard to find, and when you pile in a bunch, you’re basically saying, “We couldn’t decide what really mattered.”