Browsing Category

Marketing

Reflections on 25 Years in Retail Marketing

After 25 incredible years consulting with retail giants like Kohl’s, Walmart, and Scheels, I’ve grown to deeply appreciate the ever-changing, dynamic world of retail marketing. Few industries challenge you like retail does, pushing you to think fast, adapt faster, and innovate constantly.

In retail, marketing isn’t just a department—it’s the heartbeat of the business. It’s what drives connection with consumers, shapes their experiences, and ultimately determines a brand’s success. Every day brings a new challenge, whether it’s understanding evolving customer behaviors, navigating market shifts, or crafting campaigns that cut through the noise.

The pace of change in retail is relentless. What works today may be irrelevant tomorrow, and the consequences of standing still are swift and unforgiving. It’s this high-stakes environment that sharpens your instincts and forces you to be at your best.

For any marketer, there’s no better training ground. Retail teaches you how to anticipate needs, create meaningful engagement, and drive results—all while staying flexible in the face of constant change.

These past 25 years have been a masterclass in resilience, creativity, and connection. I’m grateful for the journey and look forward to continuing to grow, adapt, and innovate in this fast-paced and endlessly rewarding industry.

The Power and Limits of a Brand Identity

Creating a new brand identity can transform how your organization is perceived, but it’s essential to understand both its potential and its limitations. 

A strong identity can clearly express what your organization stands for, connect your brand to powerful images and ideas, and build equity over time. 

Consistency across communication channels will reassure your audience that you are who you claim to be.

However, a new identity alone won’t make people act, change their minds, or serve everyone’s needs. 

It can’t respond to every current event or create connections out of thin air. 

Success lies in understanding these boundaries—use your brand identity to guide, not control, the narrative.

Why Standing Out Matters More Than Ever

Today’s leaders face a highly competitive market where standing out is more critical than ever. From the moment your customers wake up to when they fall asleep, they are exposed to countless brand messages. Every interaction—from checking their mail to browsing online—serves as a touchpoint that could help your brand gain recognition.

The need to differentiate your company from competitors is a fundamental aspect of business success. Whether you’re a startup in a garage or a global corporation, your goal remains the same: create a unique identity that resonates with your audience. It’s not just about being different; it’s about being distinct, recognizable, and memorable in the eyes of your customers.

Think about brands that started small but built a powerful identity. They succeeded by listening to their customers, understanding their needs, and communicating effectively. The foundation of their growth was a consistent brand strategy that evolved as their business expanded—connecting them first to early adopters, and then to wider markets, partners, and even investors.

In today’s fast-paced digital world, your brand’s message must be clear, authentic, and relevant. Establish a consistent narrative across all channels and ensure every interaction contributes to a cohesive story that helps customers understand what your brand stands for. Whether you are operating a niche service in a local market or scaling a tech company globally, the power of a strong brand identity will set you apart, driving long-term growth and loyalty.

Heidi Cody’s “American Alphabet”

The artwork featured by Heidi Cody, titled “American Alphabet,” demonstrates how our brains can recognize consumer brands just by seeing one of the letters from their visual identity. 

This piece cleverly highlights how deeply embedded brand elements can be. 

Cody’s artwork exemplifies the idea that visual identity has the power to convey a brand message even when stripped down to the bare minimum—just a single letter. Each letter in her piece is instantly recognizable because it captures the essence of the brands it represents. This underscores the power of strong, cohesive visual design.

Why Visual Identity Matters for Businesses

In today’s competitive market, brands cannot afford to be forgettable. 

A distinctive and well-crafted visual identity ensures that a brand not only captures attention but also sticks in the minds of consumers. 

It’s more than just making a good first impression; it’s about creating a lasting one. 

A strong visual identity can:

  1. Improve Brand Recall: Symbols, colors, and typography help consumers recognize and remember a brand, even after just one interaction.
  2. Enhance Brand Perception: Visual elements can communicate key brand attributes—like trustworthiness, innovation, or luxury—almost instantaneously.
  3. Build Emotional Connections: Consistent use of color, symbols, and design elements creates a sense of familiarity and trust, encouraging loyalty over time.
  4. Enable Brand Evolution: As brands grow, their visual identity can evolve to reflect new directions without losing its essence, thanks to well-established visual systems.

Visual identity is not just about aesthetics; it’s a strategic tool that brands use to position themselves in the minds of their audience. Companies that understand the power of visual design invest in creating strong, cohesive, and memorable visual identities that help them build lasting relationships with their customers. Whether through logos, colors, typography, or symbols, each element plays a role in shaping perception and building brand equity.

Heidi Cody’s “American Alphabet” art piece beautifully illustrates how effective visual branding can be. When a single letter can instantly trigger the recognition of a brand, it’s a testament to the power of design. 

As businesses navigate an increasingly crowded marketplace, the importance of visual identity will only continue to grow.

Understanding the Sequence of Cognition in Branding

When it comes to branding, there is more to visual identity than meets the eye—literally. The science of perception reveals that the brain processes certain sensory inputs more quickly and efficiently than others. This insight is crucial for brands seeking to make a lasting impression on their audience. By understanding how the brain recognizes and interprets visual stimuli, leaders can make more informed decisions about their brand’s visual identity.

The Science of Perception and Recognition

The brain acknowledges and remembers shapes first, followed by colors, and finally, content. This sequence reflects how we naturally process visual information, and understanding it can help brands optimize their visual elements for maximum impact.

  1. Shapes Come First
    The human brain is wired to recognize shapes almost instantaneously. Distinctive shapes make a faster imprint on memory than text or complex images. This is why logos often have simple, recognizable shapes that can stand alone without accompanying text. When you see a star, a swoosh, or an apple silhouette, you don’t need to read the name to know which brands they represent. The shape alone triggers brand recognition.
    Brands that use consistent, recognizable shapes can create strong visual associations that stick in the minds of consumers. Reading isn’t necessary to identify a shape, but identifying shapes is essential for reading, which highlights why visual symbols play a key role in branding.
  1. Color as an Emotional Cue
    Color is second in the sequence of cognition, serving as a powerful tool to trigger emotions and associations. Colors are processed in the limbic system, which controls our emotions, memories, and motivations. This is why brands carefully select their core colors, not just for differentiation but to evoke specific feelings in their audience.
    For example, companies like Kodak and Tiffany have gone as far as trademarking their core brand colors, ensuring that they remain closely associated with their products. When a consumer sees a signature blue box, they immediately think of Tiffany’s, and when they see yellow and red film packaging, they think of Kodak. Leaders should pay attention to how color psychology can support or undermine brand messaging.
  1. Content Comes Last
    Finally, the brain takes more time to process language and content. This is why content is third in the sequence behind shape and color. While content is essential for conveying specific information, it cannot compensate for a lack of visual appeal. If a brand’s shapes and colors are not compelling or consistent, the audience may never engage with the content.
    Successful brands ensure that their shapes and colors create an inviting visual environment that encourages consumers to take the next step and engage with the written message. In other words, effective visual identity paves the way for content to be noticed and understood.

Practical Applications for Brand Leaders

Understanding the sequence of cognition can help brand leaders make strategic decisions about their visual identity. 

Here are some practical tips:

  • Design with simplicity: Make sure your logo and other visual elements are simple yet distinctive. The goal is for your brand to be easily recognizable at a glance, even when seen from a distance or in a quick moment.
  • Choose colors strategically: Think about what emotions and associations you want to evoke in your audience. Use colors that align with your brand’s values and message. Remember, colors can have different meanings across cultures, so consider your audience carefully.
  • Let visuals lead to content: Use visual elements to draw attention to the content you want your audience to read. The right shapes and colors can make your message more inviting and memorable.

A Real-World Example

File:IBM logo.svg - Wikipedia

IBM triggers immediate recognition with its horizontal banded television ads. Even before the ad runs, viewers know it’s IBM because of the distinctive visual cues. This is a classic example of how brands can leverage shape and color to make a strong, memorable impression.

For brands to succeed, they must recognize that shapes, colors, and content work together to create a cohesive visual identity. 

Leaders should aim to develop visual systems that align with how the brain processes information, making it easier for consumers to remember and connect with their brand. 

By paying attention to the sequence of cognition—shape, color, and content—brands can create more effective, memorable, and engaging identities that stand the test of time

Why Does Branding Work?

Branding is a multifaceted discipline, but at its core, it hinges on recognition. 

When we think about brands, the first things that come to mind are often the visual elements—logos, colors, and symbols. 

This isn’t by accident; it’s the result of meticulous design and strategy. 

Visual identity plays a vital role in creating a strong brand presence, helping brands not only stand out but also remain memorable in the minds of consumers.

Why Visual Identity Works

Brand awareness and recognition are facilitated by a visual identity that is easy to remember and instantly recognizable. The human brain processes visual information 60,000 times faster than text, making sight a key driver of perception. Visual identity triggers perceptions and associations, linking symbols, colors, and shapes to a brand’s story and values. This is why brands invest heavily in visual elements to encapsulate their ethos, personality, and message.

Take a moment to think about some of the most iconic brands in the world—Apple, Nike, or Target. What makes them so recognizable, even without their names being displayed? It’s their visual identity. Through repeated exposure, symbols become so ingrained in our minds that companies like these have felt confident enough to drop their logotype from their corporate signatures. The “swoosh,” the apple, and the bullseye stand alone as powerful symbols of their respective brands.

Color as a Mnemonic Device

Color plays an indispensable role in visual identity. It has the power to trigger memories and associations even when a brand’s name isn’t visible. For instance, when you see a brown truck out of the corner of your eye, you immediately think of UPS. This is because brown is synonymous with UPS’s brand identity, having been used consistently across all its brand touchpoints.

Colors are processed in the limbic system—the part of the brain responsible for emotions, behavior, and long-term memory. By using specific colors, brands can evoke certain emotions and feelings, creating a deeper connection with the audience. For example, blue often conveys trust and reliability, which is why it is popular in financial services, while red can evoke excitement and passion, making it a frequent choice in the food and entertainment industries.

The Role of Identity Designers

Identity designers are in the business of managing perception through the integration of meaning and distinctive visual form. Their work goes beyond creating logos; they build entire systems of visual elements that work together to tell a brand’s story. 

By understanding the sequence of visual perception and cognition, designers can craft identities that are not only beautiful but also functional. Effective visual identity systems help ensure that a brand’s message is delivered consistently and coherently across all channels.

Brand Identity: An Asset, Not a Bill!

When you hear the words “Corporate Identity,” what’s the first thing that pops into your head? 

For most people, it’s a vision of a formal, rigid system—something you’d find in a corporate handbook or a line item on an expense report—something cold, distant, and… well, expensive.

Now, compare that with Brand Identity. It’s not just a logo or color palette. 

It’s the living, breathing soul of your business. 

It makes your company unique, memorable, and meaningful in customers’ minds. 

And here’s the fun part – it’s also an asset.

The Power of Perception

Think of Brand Identity as an investment. Just like a good stock portfolio, it grows over time. It builds equity through the trust and loyalty it creates in customers. Every time someone interacts positively with your brand – whether they see your logo, engage with your content, or experience your product – that equity grows. It’s like putting money in the bank, and the interest compounds.

Conversely, Corporate Identity can feel like a check you must cut yearly. It’s often seen as necessary to keep the business running, but it doesn’t stir emotion or excitement. It doesn’t have the same spark that makes customers go, “Wow, I love what this brand stands for!”

Why Brand Identity = Asset

  • It creates value: Brand Identity increases customer loyalty, boosts word of mouth, and even allows you to charge premium prices.
  • It builds long-term relationships: People connect with brands with a clear, authentic identity. When your brand speaks to your audience’s values and needs, they stick around.
  • It differentiates you: Brand Identity makes you stand out in a world of noise. It’s your company’s personality, and personalities are challenging to copy.

Corporate Identity = Expense?

Yes, Corporate Identity is crucial, but it often feels more like a cost – something you need to operate. It’s the logo on your business card, the name on your building, or the official fonts you use in your emails. Necessary? Sure. Memorable? Not always.

So, the next time you think about branding, remember this critical distinction: 

Brand Identity is an asset that pays off big time, while Corporate Identity is just a cost

As any savvy business person will tell you, you build a lasting, profitable business by focusing on your assets.

Brand Identity creates value. 

Corporate Identity manages it. 

There’s a world of difference.

The Essential Role of Design in Creating and Building Brands

Design is a fundamental pillar in the creation and development of brands. 

It goes beyond mere aesthetics; it is a strategic tool that differentiates a brand and encapsulates the intangible elements—emotion, context, and essence—that resonate most profoundly with consumers. 

Design is integral to brand building because it serves as the bridge between a brand and its consumers. 

It translates intangible concepts—like emotions, values, and essence—into tangible experiences that consumers can see, feel, and interact with. 

Design attracts attention by differentiating the brand and embodying what matters most to consumers, fostering deep, lasting connections. 

Investing in thoughtful, strategic design is essential for any brand aiming to create meaningful relationships with its audience and achieve lasting success in the marketplace.

The Point of Entry

A logo is often considered the point of entry to a brand because it is the most immediate and recognizable symbol of a company’s identity. 

In a world saturated with choices and information, a logo is a visual shorthand that encapsulates a brand’s essence, making it a critical tool for capturing attention and fostering recognition.

Too Many Choices

Research indicates that the average person is exposed to many advertisements daily, with estimates ranging from 4,000 to 10,000 daily ads

This exposure includes all forms of advertising across various channels.

The significant increase in ad exposure over the years is primarily due to the proliferation of digital media and the constant connectivity of smartphones and other devices. 

For example, a study by Yankelovich, a market research firm, estimated that in 2007, people were exposed to around 5,000 ads per day—which has likely increased with the growth of digital advertising platforms.

Brands help consumers cut through the proliferation of choices available in every product and service category.