All Posts By

Salim Bueno

It’s Not Just What You Say—It’s Where You Say It

Most brands see media strategy as logistics: channels, CPMs, impressions.
But the media isn’t just a delivery system—it’s a declaration.

Your media choices tell your customers who you are and what you value.

Every placement, every partnership, every format sends a message—whether you intend it or not.

And when the media misaligns with your brand’s soul, your message gets lost—or worse, mistrusted.

Media Is Message, Not Just Medium

It’s not just what you say. It’s where you say it.

Would you launch a campaign about inclusion and community by buying aggressive pop-up ads on a clickbait site? Probably not. But brands make subtle versions of this mistake all the time—showing up in places that don’t match their values, audience mindset, or intended tone.

When media placement doesn’t reflect your beliefs, your customers can feel it—even if they can’t quite articulate what’s off.

A Hypothetical Misstep: What If Walmart Got It Wrong?

To see how this plays out, let’s imagine a version of a real campaign—but with the wrong media strategy.

Earlier this year, Walmart partnered with Megan Thee Stallion to launch her Hot Girl Summer swimwear collection—designed to empower women of all shapes and sizes with bold, inclusive style.

Now imagine if Walmart had launched that line with print ads in outdated Sunday circulars, or low-res banner ads on discount coupon sites.

Technically, they’d reach people. But emotionally? They’d miss the moment.

That kind of media would clash with the spirit of the campaign. It would strip away the cultural relevance and energy of Megan’s brand. It would send a message that says, “We’re checking a box,” not “We get it.”

What They Did Instead: Soul-Aligned Media Strategy

Walmart got it right—because they knew it wasn’t just about the product. It was about the placement, the partnership, and the platforms.

The Hot Girl Summer swimwear line launched in 500+ Walmart stores, lived front-and-center on Walmart.com, and was promoted through native Reels on Instagram and TikTok—right where Megan Thee Stallion’s audience spends their time, shares culture, and drives trends. The campaign even took center stage at Miami Swim Week, making a bold statement in a space that celebrates confidence and style.

At the heart of this cultural moment was Marcus Moore, one half of Contenders award-winning Executive Creative Director duo, who led the creative direction for the campaign. Marcus brought bold vision and nuanced insight, ensuring that the message didn’t just show up—it showed up right. His approach blended authenticity, empowerment, and cultural fluency, giving the campaign the emotional depth and relevance it needed to resonate.

Also part of the powerhouse team at Contender is DeChazier Pykel, Executive Creative Director, whose creative leadership continues to set the standard for culturally driven campaigns.

🌟 See why DeChazier is one of the top creative voices shaping culture-first branding.
👉 Watch his reel here

This wasn’t just smart advertising. It was emotionally intelligent brand building.

The result? A campaign that felt organic, empowering, and exactly where it needed to be.

Because when media aligns with message—and message aligns with meaning—you get more than impressions.
You get impact.

Ask Yourself: What Is Your Media Strategy Saying About You?

  • Are you showing up where your customers feel seen?
  • Are you choosing placements that reflect what you believe?
  • Are you using the media to invite, or to interrupt?

Every media decision tells a story about your brand.

If you’re not intentional, your placements may be saying more than your message.

Media is memory. Make sure the memories you create match the meaning you intend.

Ready to Align Your Media with Your Message?

If your brand is ready to stop just reaching people—and start resonating with them—we’re here to help.

Let’s talk about how to make your media strategy a true reflection of your brand’s purpose.

July 9, 2025 by

How to Create Brand Evangelists

Every brand wants loyal customers. But loyalty alone isn’t enough to spark real growth. The brands that thrive—the ones that become movements—do something more: they create evangelists. These are the customers who don’t just buy—they believe. They advocate. They bring others along for the ride.

How do you turn everyday customers into passionate brand evangelists? It doesn’t happen by accident. It starts with intention.

Here’s how to build the kind of brand people can’t stop talking about:

1. Know Your Brand Lovers

Identify the customers who light up when they engage with your brand. Learn what makes them tick.

2. Build Around Their Values

Align your actions and messaging with what matters to them. Show them you understand who they are.

3. Empower Their Voice

Give loyal fans platforms to share their stories. Celebrate them, not just your products.

4. Create Rituals, Not Just Offers

Loyalty isn’t built on points. It’s built on moments that feel meaningful and repeatable.

5. Lead with Empathy, Not Algorithms

Data helps scale. But empathy creates connection. Your team’s genuine care is your brand’s greatest asset.

Every anonymous customer is a potential evangelist—but only if you treat them like more than a number.

Are you building a brand people want to talk about?

Or one they barely remember?

Let’s talk: If your brand is ready to move beyond transactions and build a tribe of loyal followers, we can help you get there.

July 6, 2025 by

From Anonymous to Iconic: How to Turn Customers into Brand Evangelists

Most brands spend millions chasing loyalty. But the deepest form of loyalty—evangelism—isn’t bought. It’s earned.

Cult Brands don’t just attract customers. They create believers. These brands build emotional bonds so strong that customers don’t just return—they recruit others, defend the brand, and incorporate it into their identity.

A Story Worth Believing In: Mr. Steve and Chick-fil-A

Take Chick-fil-A.

For over two decades, Stephen Bellissimo—affectionately known as “Mr. Steve”—visited the Oldsmar, Florida, location every morning. He sat at the same booth, enjoyed breakfast, and chatted with the team. What began as routine became ritual.

But what made it special wasn’t just the repetition—it was the way the Chick-fil-A staff treated him. They didn’t just know his name or his order. They knew him. They asked about his day. They checked in on him when he missed a morning. They celebrated his milestones. They made him feel seen and valued—not as a customer, but as part of their family.

When Mr. Steve turned 100, the restaurant threw him a surprise party and gifted him free Chick-fil-A for life. During COVID, they adapted the celebration to his driveway, ensuring he still felt the love. On his 104th birthday, they welcomed him back and placed a permanent plaque on his favorite booth.

Mr. Steve’s story isn’t just heartwarming—it’s instructional. It shows how consistent, personalized care can transform a customer from anonymous to iconic.

July 4, 2025 by

From Streaming to Belonging

Spotify does something many brands struggle with: it makes billions of users feel like it’s made just for them. From personalized playlists to culture-savvy campaigns, Spotify turns creativity into a competitive advantage—and it keeps customers coming back.

The key? Strategic storytelling that builds an emotional connection. It’s not just content. It’s context, culture, and community.

Personalization with Purpose

Every December, Spotify Wrapped gives users a look back at their year in music. It’s playful, often funny, and always personal. But more importantly, it tells a story—the listener’s story.

That’s what makes it effective. Spotify isn’t talking about itself. It’s holding up a mirror to its customers and making them the main character. This approach helps customers feel like they belong to something meaningful.

Messaging That Moves With Culture

Spotify’s marketing teams are tuned into culture. Whether it’s a cheeky subway ad or a data-driven social campaign, their messaging is timely, human, and often self-aware.

That relevance drives what we refer to as Cultural Resonance. Spotify doesn’t just follow trends; it reflects the way people actually use the product, and it does it with creativity that feels honest and earned—not forced.

Turning Listeners into Loyalists

Spotify builds community around taste. Fans don’t just follow artists—they follow each other. Through collaborative playlists, artist-curated content, and social sharing, users feel like part of something bigger.

This is Tribal Connection—one of the most powerful ways to turn customers into advocates. When people see their values and interests reflected in your brand, they’re more likely to stay engaged and spread the word.

What Business Leaders Should Take Away

Spotify shows that creativity—done well—isn’t fluff. It’s function. Personalization, cultural fluency, and emotional storytelling help the brand stand out in a crowded market and stay top of mind.

The neuroscience backs this up: storytelling activates brain chemicals like oxytocin and dopamine that drive trust, attention, and memory. That’s not just marketing—it’s smart strategy.

At Cult Branding, we’ve built the Cult Creative framework to help companies unlock this kind of resonance. It’s designed to help you define your core narrative, tap into cultural movements, and foster loyal brand communities.

If you’re looking to elevate your brand’s creative strategy, we’d love to share our latest thinking.

👉 Request access to the Cult Creative white paper

June 15, 2025 by

Customer Experience Isn’t Just a Department—It’s Your Whole Company

“Customer service shouldn’t just be a department, it should be the entire company.” — Tony Hsieh, Founder of Zappos

Too often, companies isolate customer experience (CX) within a single department, treating it as a support function rather than a fundamental business philosophy. But exceptional customer experience doesn’t start or end at the customer service desk—it permeates every corner of your organization.

Why CX Must Be Company-Wide

Customer experience is the sum total of all interactions a customer has with your brand. From marketing and sales to operations and finance, every team contributes to that collective impression.

When CX is viewed as the responsibility of a single department, gaps and inconsistencies inevitably emerge. A truly customer-centric brand understands that customer experience is everyone’s job.

Company-Wide CX in Action

Zappos: Known for legendary customer service, Zappos doesn’t delegate CX to just one team. Every employee, regardless of their role, undergoes extensive customer service training, emphasizing empathy, responsiveness, and empowerment. This holistic approach ensures consistency, authenticity, and exceptional interactions. Employees are encouraged to create memorable moments for customers, fostering genuine relationships that drive loyalty and advocacy.

Disney: Disney views every employee as a critical customer interaction point. From cast members greeting guests at the park entrances to maintenance teams ensuring immaculate environments, everyone is trained meticulously to uphold the brand’s commitment to magical experiences. Disney’s strong culture of storytelling and attention to detail means each employee understands their role in creating seamless, memorable experiences. This deep, company-wide commitment turns routine interactions into extraordinary moments, reinforcing the Disney brand as synonymous with exceptional customer experiences.

Integrating CX Across Your Organization

To embed customer experience company-wide, consider these practical strategies:

  1. Create a Unified Vision: Clearly communicate your customer experience goals across all teams. Everyone should understand how their role directly impacts customer satisfaction.
  2. Encourage Cross-Departmental Collaboration: Break down silos. Foster collaboration through regular cross-team meetings and shared CX objectives.
  3. Train Beyond Customer Service: Invest in comprehensive CX training for all employees, emphasizing empathy, responsiveness, and problem-solving skills.
  4. Measure and Reward CX Contributions: Implement metrics that assess CX across departments, and reward teams for meeting or exceeding customer satisfaction targets.

The Impact of a Unified Customer Experience

When customer experience becomes everyone’s priority, the results are profound:

  • Increased Customer Loyalty: Consistent, positive interactions build long-term customer relationships.
  • Higher Revenue: Customers who enjoy excellent CX spend more and become brand advocates.
  • Operational Efficiency: Cross-functional collaboration and clear CX goals streamline processes and reduce friction.

Make CX Your Competitive Advantage

Exceptional customer experience doesn’t happen by accident—it’s strategically nurtured through every level of your organization.

Stop thinking of CX as merely a department. Make it your company-wide philosophy, and watch your customers reward you with loyalty, growth, and advocacy.

June 13, 2025 by

How Inconsistency Undermines Your Brand’s Value

The Hidden Cost of Ignoring Brand Consistency

“Your brand is what other people say about you when you’re not in the room.” — Jeff Bezos

While most executives understand the importance of branding, there’s an often-overlooked aspect that quietly erodes profits, customer loyalty, and competitive advantage: brand inconsistency.

Why Brand Consistency Matters

Consistency is foundational to creating a reliable and recognizable brand. Customers crave certainty. They want to know what to expect every time they engage with your brand. When this expectation is met consistently, trust deepens. Conversely, inconsistency breeds confusion, skepticism, and ultimately, churn.

The Real Cost of Inconsistency

The cost of brand inconsistency isn’t always immediately obvious, but it accumulates in tangible ways:

  • Lost Revenue: According to Lucidpress, consistent brand presentation increases revenue by up to 33%. When your brand appears differently across channels or platforms, potential customers doubt the authenticity and credibility, prompting them to look elsewhere.
  • Higher Marketing Costs: When your brand lacks consistency, every marketing effort must start from scratch. You lose the cumulative effect of past messaging, requiring additional spending to achieve the same results.
  • Damaged Reputation: Inconsistent brands often appear disorganized or unprofessional. This perceived instability can diminish customer confidence, reduce referrals, and weaken market positioning.

When Brand Consistency Breaks: Lessons from Expensive Missteps

Gap’s Logo Misfire: In 2010, Gap introduced a redesigned logo in an attempt to modernize its brand—only to withdraw it six days later after intense public criticism. The abrupt change clashed with decades of established brand identity, signaling a disconnect with loyal customers and eroding trust virtually overnight.

Tropicana’s Packaging Mistake: In 2009, Tropicana learned a hard lesson when a radical redesign of its packaging led to a 20% drop in sales. The new look stripped away familiar visual cues, leaving loyal buyers confused at the shelf—and proving how even small changes in presentation can carry a steep price when brand recognition is compromised.

Practical Steps to Maintain Brand Consistency

  1. Establish Clear Brand Guidelines: Detail your visual identity, voice, tone, messaging frameworks, and usage scenarios.
  2. Educate Your Team: Ensure everyone understands your brand standards. Consistency is everyone’s responsibility, from marketing to customer support.
  3. Centralize Assets: Maintain a single source of truth for all branding materials. This ensures easy access and consistent application across all channels.
  4. Monitor and Measure: Regularly audit brand interactions across all platforms. Identify inconsistencies quickly and adjust accordingly.

Brand Consistency: A Strategic Advantage

In a competitive landscape, brand consistency isn’t just about aesthetics—it’s a strategic imperative. It amplifies marketing effectiveness, fortifies customer trust, and drives sustained growth.

Consistency isn’t glamorous, but it’s profitable. Ignore it, and you risk quietly bleeding away your market share, reputation, and customer loyalty.

Make brand consistency your competitive advantage.📩 Want to ensure your brand is consistently positioned for success? Connect with us today at www.cultbranding.com.

June 10, 2025 by

Why Cutting Corners on Quality Could Be Costing Your Brand More Than You Think

Many brands have turned to cost-cutting measures in a fiercely competitive landscape to safeguard their margins. From shifting to cheaper materials to reducing the quality of finishes, these adjustments are often framed as necessary responses to inflation and global supply chain disruptions. But CEOs need to ask themselves: Are these short-term savings eroding the very foundation of your brand’s long-term value?

At The Cult Branding Company, we’ve seen firsthand how brands that prioritize short-term margins over lasting emotional connections with customers often pay a much higher price down the road. Your brand isn’t just a logo or a marketing campaign—it’s a promise. And when the quality of your products slips, you risk breaking that promise.

The Hidden Cost of Compromising Quality

Many apparel brands today are facing a dilemma. As inflation continues to squeeze consumers, brands fear that raising prices could drive customers away. But the alternative—cutting costs by using lower-quality fabrics or moving production to less reliable manufacturers—creates a silent but powerful risk: alienating your most loyal customers.

Consider this: Consumer prices have surged across the board, yet apparel prices have only edged up by 6% since 2019. While this may look like a win for price-conscious shoppers, the real story is in the declining quality. According to QIMA, 27% of textile professionals now say maintaining consistent quality is “difficult” or “very difficult”—a notable increase from previous years.

This trend reflects a dangerous mindset. When brands focus solely on price, they risk commoditizing their products, making them indistinguishable from countless competitors. And when customers begin to feel that your brand no longer delivers on its promise of quality, they don’t just switch products—they abandon the brand entirely.

Why Quality Still Matters in the Age of Fast Fashion

Fast fashion giants like Shein, Zara, and H&M have captured a significant share of the U.S. market by offering ultra-low-cost clothing. But while these brands thrive on affordability and rapid turnover, they’re not cultivating the kind of loyalty that sustains long-term growth.

For brands aiming to build a lasting emotional connection with their customers, quality is non-negotiable. It’s not just about durable fabrics or impeccable stitching—it’s about the trust and identity that customers invest in your brand. Your customers don’t just want a product; they want to feel confident that the brand they’re supporting aligns with their values and delivers consistent value.

When we work with brands at The Cult Branding Company, we emphasize that loyalty is built through a consistent, positive experience. That means delivering products that meet or exceed expectations every time. In an era where consumers are increasingly discerning, skimping on quality isn’t just a cost-saving measure—it’s a brand risk.

Shifting Focus: From Price Wars to Value Creation

Many CEOs view pricing as a battleground, but the real opportunity lies in value creation. Research from Euromonitor shows that consumers are gravitating toward products that offer durability, repairability, and quality—even if it means paying a premium. This shift presents a golden opportunity for brands to differentiate themselves not through rock-bottom prices but through superior products and experiences.

When brands focus on quality, they’re not just selling a product; they’re offering a story, a lifestyle, and a community. This is where Cult Branding comes in. We help brands cultivate passionate customer bases by building meaningful connections. That starts with delivering products that customers can believe in.

Building a Brand That Stands the Test of Time

The race to the bottom on price is ultimately a losing game. There will always be a competitor willing to go cheaper, faster, and lower quality. But brands that focus on delivering consistent quality can create a moat that competitors can’t easily cross.

The key is to shift your brand strategy from cost-cutting to value-building. Invest in quality, and then tell that story. Leverage your marketing to highlight the craftsmanship, care, and thought that go into your products. Show your customers why your brand is worth the investment—not just in dollars, but in loyalty and trust.

The CEO’s Role in Protecting Brand Integrity

As a CEO, you set the tone for your brand’s values and priorities. Are you sending a message that prioritizes short-term margins over long-term relationships? Or are you building a brand that stands for something more?

The brands that thrive in today’s market are those that understand the power of emotional connections. They don’t just sell products—they create experiences, foster communities, and inspire loyalty. And it all starts with delivering on the fundamental promise of quality.

At The Cult Branding Company, we specialize in helping brands unlock their full potential by aligning their values, products, and customer experiences. If you’re ready to build a brand that lasts, we’re here to help.

March 9, 2025 by

IKEA’s Blueprint for Success

With over 700 million visitors to its stores annually, IKEA isn’t just selling furniture—it’s cultivating loyalty that transcends price and convenience. 

In today’s marketplace, leaders face increasingly complex challenges: 

Balancing digital transformation, addressing talent shortages, and building customer loyalty in an era where brand switching is just a click away. Traditional branding strategies focus on visibility, but long-term profitability depends on fostering genuine emotional connections.

The Secret to IKEA’s Cult Loyalty

IKEA isn’t just a furniture store; it’s a global community built on belonging, identity, and purpose. Through Cult Branding strategies, IKEA has mastered three core principles that every CEO should understand:

  1. Shared Consciousness: IKEA customers don’t just buy products; they become part of a smart, affordable living movement. Their iconic blue bags, DIY assembly culture, and in-store experiences foster a sense of belonging.
  2. Rituals and Traditions: From the maze-like layout of their stores to their signature meatballs, IKEA has created touchpoints that turn shopping into a memorable event. These rituals encourage repeat visits and deepen customer relationships.
  3. Moral Responsibility: Sustainability isn’t an add-on for IKEA; it’s core to their identity. Their commitment to using sustainable materials and promoting eco-friendly living inspires customers to advocate for the brand.

Why This Matters for Leaders Across Industries

Emotionally connected customers have a 306% higher lifetime value and are 52% more valuable than satisfied customers. Cult Branding turns casual buyers into passionate brand advocates—a vital strategy for executives focused on long-term growth, resilience, and cultural alignment.

Take Action

  • Conduct a Brand Audit to identify emotional drivers among your customers.
  • Develop brand rituals that create shared experiences and a sense of belonging.
  • Align your brand purpose with social responsibility to inspire advocacy.

IKEA’s success shows that loyalty isn’t driven by discounts but by building a deep emotional bond with customers. This strategy can be adapted across industries: Financial institutions, for instance, can introduce personalized milestones, like account anniversaries, to foster meaningful rituals that enhance customer loyalty.

Executives who harness Cult Branding principles will lead profitable businesses and passionate communities that stand by them in any market condition.

How can your organization create unique rituals and foster a deeper sense of community to build unbreakable loyalty among your customers and employees?

March 4, 2025 by

How YETI Built a Premium Brand

In the early 2000s, the cooler industry was stagnant. 

Most products were seen as functional, disposable, and indistinguishable from one another.

YETI, founded in 2006 by two Texas brothers, entered this crowded market not by competing on price—but by redefining what a cooler could mean.

Instead of positioning itself as just another brand, YETI set out to create a premium, cult-like following among outdoor enthusiasts, making its coolers a status symbol rather than just a tool for keeping drinks cold.

The Cult Branding Approach: Building an Identity-Driven Community

  1. Creating a Lifestyle, Not Just a Product
    • YETI understood that hunters, anglers, and outdoor adventurers don’t just buy gear—they buy into a way of life.
    • The brand’s marketing didn’t focus on technical specs. Instead, it told authentic, emotionally driven stories featuring real customers using their YETI products in extreme environments.
  2. Rituals and Emotional Connection
    • YETI reinforced rituals around the brand—people didn’t just own a YETI cooler; they passed it down like a family heirloom.
    • The brand’s message: YETI isn’t a purchase; it’s an investment in a rugged lifestyle.
  3. Exclusivity and Premium Pricing as a Loyalty Driver
    • Unlike competitors selling $50 coolers, YETI priced its products at a premium ($300-$1,300), signaling that its products were not for the casual consumer but for the serious outdoorsman.
    • This exclusivity helped create a tribal mentality—if you owned a YETI, you were part of an elite group of adventurers.

The Results: A Billion-Dollar Cult Brand

By focusing on emotional branding rather than transactional selling, YETI achieved what seemed impossible in its industry:

  • It grew from a niche brand to a $5 billion company with a deeply loyal customer base.
  • Customers proudly showcase their YETI products on social media, in their trucks, and at tailgate events, further strengthening the brand’s visibility and credibility.
  • YETI expanded beyond coolers into drinkware, apparel, and outdoor gear, all while maintaining its cult-like status.

Key Takeaway: Build a Brand That Represents a Lifestyle

YETI didn’t just sell coolers; it sold an identity. This is the core of Cult Branding—when customers see your brand as a reflection of who they are, they don’t just stay loyal—they become evangelists.

For brands looking to break out of commodity markets, YETI provides a roadmap: Create an emotional connection, cultivate rituals, and make your customers feel like they’re part of something bigger than just a purchase.

What About Your Brand?

YETI transformed an ordinary product into a symbol of identity and belonging. It wasn’t about selling coolers—it was about selling an elite outdoor lifestyle.

What does your brand truly sell beyond your products or services? How are you shaping an experience, identity, or movement that customers want to be part of?

February 11, 2025 by

How LEGO Rebuilt Its Legacy

LEGO, the beloved Danish toy company, wasn’t always the powerhouse it is today. By the early 2000s, the brand was in crisis. After years of rapid expansion into theme parks, video games, and an overwhelming number of new product lines, LEGO had lost sight of its core audience. Sales plummeted, and by 2003, the company was facing its worst financial crisis in history.

What went wrong? LEGO had strayed too far from what made it special—its passionate community of builders. Instead of nurturing its most loyal customers, LEGO was chasing trends, diluting its brand identity in the process.

The Cult Branding Approach: Community-Driven Innovation

LEGO’s revival came from an unexpected source: its most devoted fans. Instead of treating customers as just consumers, LEGO recognized them as co-creators, giving them a role in shaping the brand’s future.

  1. Engaging the Superfans with LEGO Ideas
    • The company launched LEGO Ideas, an open platform where fans could submit their set designs. If a submission gained enough votes, LEGO would consider producing it. This strategy turned customers into brand collaborators, deepening their emotional connection.
    • Some of the best-selling LEGO sets, including the NASA Apollo Saturn V and Ghostbusters Ecto-1, originated from this community-driven initiative.
  2. Strengthening Rituals Through Events and Competitions
    • LEGO expanded its BrickCon and BrickFair events, bringing together thousands of fans to celebrate creativity and innovation. These gatherings solidified LEGO as more than just a product—it became a lifestyle and a passion shared by a global community.
    • Annual LEGO building challenges and collaborations with influencers further fueled engagement and a sense of exclusivity.
  3. Leveraging Nostalgia While Innovating
    • Rather than only pushing new sets, LEGO leaned into its deep heritage by re-releasing classic sets, like the LEGO Castle and Pirates series, tapping into the emotional bonds that adults had formed with the brand as children.
    • At the same time, LEGO embraced digital transformation, creating an immersive app experience and partnering with franchises like Star Wars, Harry Potter, and Marvel, ensuring its relevance with new generations.

The Results: A Thriving Brand with a Passionate Community

By refocusing on its core audience and fostering a sense of community, LEGO not only recovered but became the world’s most powerful brand (Brand Finance, 2015). The company’s revenue skyrocketed, reaching $9.6 billion in 2023.

More importantly, LEGO’s customers no longer just buy toys; they see themselves as part of the LEGO movement—a group of creative minds shaping the future of play.

Key Takeaway: The Power of Co-Creation

LEGO’s resurgence teaches an important lesson in Cult Branding: a brand is strongest when it gives its customers a role in its story. By embracing co-creation, fostering rituals, and staying true to its identity, LEGO transformed from a struggling toy company into an enduring icon.

For CEOs looking to build an unbreakable bond with their customers, the LEGO model is clear—make them part of your journey, and they’ll never leave your side.

What About Your Brand?

LEGO’s revival wasn’t just about making better products—it was about giving its customers a meaningful role in shaping the brand’s future.

As a leader, are you inviting your most passionate customers to be part of your brand’s story? What opportunities do you see to turn your customers into co-creators, advocates, or even collaborators? 

Share your thoughts—we’d love to hear how you’re cultivating brand loyalty at the highest level.

February 9, 2025 by