Rational choice has become increasingly difficult in a marketplace overflowing with choices and noise, where every product and service clamor for attention. The sheer volume of options can be overwhelming, leaving consumers needing help. In this bewildering landscape, brands emerge as beacons of clarity, reassurance, and identity. Clarity...
In the fast-paced world of marketing, brands often find themselves in a race to the top, driven by data, trends, and consumer behaviors. But what if the real key to success lies not just in understanding these metrics, but in deeply connecting with the human side...
Pick a strategy, any strategy. I love card magic and difficult slights of hand. It is not easy to make something like a card trick look like magic, but it can happen with hard work and perfect practice. The same is true for marketing ideas. When executed with insight...
In the rapidly digitalizing world, marketers are inundated with online strategies. However, Chick-fil-A's recent release of their cookbook, "Extra Helpings," provides a potent reminder that genuine, tangible connections can foster unique brand loyalty. Let's dissect this case study to understand how marketers can effectively engage their audience...
As giants go, Wells Fargo was a big one. In 2008 it became a coast-to-coast super-bank with $1.4 trillion in assets and 48 million customers. From there, Wells Fargo grew to the point where it became the largest mortgage company in the country, providing one...
He’s in, he’s out - Elon Musk’s decision whether or not to purchase Twitter has dominated headlines for weeks. While there’s been a lot of talk about free speech and financial shenanigans, the largest part of the discourse has been around bots. Musk raised the...
I’m blessed with healthy young children. The family’s on a road trip. You know what that means - someone always needs to use the bathroom, right away, right now. And that’s how I wound up in one of the filthiest gas station bathrooms I’ve been...
"America is a vast conspiracy to make you happy," John Updike once said, and it was with this in mind that I took in an old debate between journalist Johnathan Kay and conspiracy theorist Webster Tarpley on the 9/11 attacks. I'm not particularly interested in the...
Dominant organizations occupy positions of ultimate profitability. They do this by providing their customers what they want, even before their customers know they want it. Whenever Apple unveils their latest iGadget, they already have legions of excited customers eager to buy. How do they do that?...
THE BIG IDEA: Strong businesses not only stand for something (core values), they also stand against something (the enemy).